Mary Howard
Memphis
Summary
Skilled social services professional with proven track record in supporting community needs and driving positive change. Strong focus on team collaboration and achieving impactful results. Exceptional skills in crisis intervention, case management, and client advocacy. Reliable and adaptable, able to thrive in dynamic environments while maintaining high standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director of Foster Care
Camelot Care Center
02.2022 - Current
- Assist with the oversight of the assigned program and ensure that Camelot’s values of Excellence, Integrity, Sustainability, Innovation, People-Centered, and Fun are demonstrated for each client served.
- Responsible for assisting the Therapeutic Foster Care Program Director in the region to oversee all the foster care services, to include meetings with DCS, supervising up to five care coordinators, submit referrals for out-patient, CCFT, school-based and contracted services.
- Ensuring clinical quality in documentation, service delivery and collaboration with DCS and other Camelot regions
- Manage care coordinators and their caseloads by conducting weekly supervision and guidance
- Maintain a minimum caseload to obtain LPC clinical supervision hours
Mental Health Therapist
Youth Opportunity Investments
07.2020 - 08.2022
- Provide individual, group, and family therapy.
- Document the clinical course of treatment – weekly progress notes, master treatment plans, treatment plan reviews, and aftercare/transition plans.
- Develop youth behavioral health discharge plan and aftercare plan.
- Assess the dynamics and functioning level of each family in caseload and then formulate and implement the intervention plan(s).
- Collaborate with leadership and performance improvement activities by conducting periodic reviews to ensure compliance with YOI policy and agency requirements.
- Participate in daily group site routines and activities with youth and counselors.
- Maintain a high standard of role model behavior for youth.
- Participate in training and development activities as required.
Family Intervention Specialist
Youth Villages
05.2019 - 05.2020
- Providing in-home counseling services for at-risk youth and families.
- Managing a small case load of five families to provide quality counseling.
- Meeting with youth and families three times weekly to address each family’s needs.
- Providing after hours support to youth and families utilizing a rotating on-call schedule.
- Collaborating with youth, family, teachers, and other community members working towards the success of the youth; that could be attending court or meeting with teachers; depending on what the families’ needs are in any given week.
- Providing a strengths-based approach utilizing counseling and social work skills.
- Attend three weekly meetings (individual, team, and clinical consultation) for professional development to help enhance clinical skills.
Program Coordinator
REM Mississippi
02.2018 - 05.2019
- Supervised up to 10 Direct Support Professionals (DSP)
- Aid individuals with disabilities in a community-based Day Program and residential setting.
- Facilitated the implementation of Individual Service Plans (ISP).
- Participated in a range of administrative duties including staff hiring, training, scheduling, and oversight.
- Provided support to individuals receiving services, including: assistance with daily activities such as meal preparation and planning; medication administration; and personal care.
- Facilitated community involvement by accompanying individuals on outings in the community or providing transportation to work or other activities.
Customer Service Representative
OnBrand24
07.2016 - 01.2018
- Determined requirements by working with customers.
- Answered inquiries by clarifying desired information; researching, locating, and providing information.
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
- Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintained call center database by entering information.
- Kept equipment operational by following established procedures; reporting malfunctions.
- Updated job knowledge by participating in educational opportunities.
Health Enrichment Teacher
Power Scholars Academy
06.2016 - 07.2016
- Responsible for developing and implementing enrichment afternoon class.
- Taught basic first aid procedures needed for everyday life.
- Developed ways for the scholars to learn the main components of living a healthy lifestyle.
- Maintained a clean and positive teaching space for the scholars.
- Acted as the academy nurse because of my nursing assistant experience (6 years), and I am CPR certified and first aid certified.
Concierge
The Claiborne
08.2015 - 05.2016
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directed visitors by maintaining employee and department directories; giving instructions.
- Maintained security by following procedures; monitoring logbook; issuing visitor badges.
- Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintained safe and clean reception area by complying with procedures, rules, and regulations.
- Contributed to team effort by accomplishing related results as needed.
- Made marketing/sales calls and get information together for incoming residents and families.
Education
Bachelor of Science - Human Performance, Exercise Science, Psychology
The University of Southern Mississippi
Hattiesburg, MS05.2015
Master of Science - Clinical Mental Health Counseling
The University of West Alabama
Livingston, AL05.2019
Skills
- Staff management
- Team operations
- Crisis management
- Problem-solving
- Organizational skills
- Computer skills
- Teamwork and collaboration
- Documentation and reporting
- Decision-making
- Excellent communication
- Time management
Certification
- CPR and First Aid (Current)
- Columbia Suicidality Severity Rating Scale (C-SSRS)
- Psychological First Aid (PFA)
Timeline
Assistant Director of Foster Care
Camelot Care Center
02.2022 - Current
Mental Health Therapist
Youth Opportunity Investments
07.2020 - 08.2022
Family Intervention Specialist
Youth Villages
05.2019 - 05.2020
Program Coordinator
REM Mississippi
02.2018 - 05.2019
Customer Service Representative
OnBrand24
07.2016 - 01.2018
Health Enrichment Teacher
Power Scholars Academy
06.2016 - 07.2016
Concierge
The Claiborne
08.2015 - 05.2016
Bachelor of Science - Human Performance, Exercise Science, Psychology
The University of Southern Mississippi
Master of Science - Clinical Mental Health Counseling
The University of West Alabama
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