Mary Katherine Poston
Murfreesboro
Summary
Driven customer service professional with expertise in resolving inquiries, enhancing service delivery, and training new team members. Proven ability to communicate effectively and collaborate across teams to achieve customer satisfaction.
Overview
4
4
years of professional experience
Work History
CSR
Farm Bureau Insurance
McMinnville, TN
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Assisted in training new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery standards.
Private Nanny
Holly White
Murfreesboro, TN
10.2022 - Current
- Developed and implemented daily routines to enhance children's learning and development.
- Coordinated educational activities, fostering creativity and critical thinking in children.
- Provided emotional support, promoting positive behavior and social skills among children.
- Managed household tasks, ensuring a clean and organized environment for children's activities.
Server
Champy's Famous Fried Chicken
Murfreesboro, TN
04.2025 - 08.2025
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu items, service standards, and operational procedures.
Education
Bachelor of Science - Interior Design
University of Alabama
Tuscaloosa, AL05.2029
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Server
Champy's Famous Fried Chicken
04.2025 - 08.2025
CSR
Farm Bureau Insurance
03.2025 - Current
Private Nanny
Holly White
10.2022 - Current
Bachelor of Science - Interior Design
University of Alabama