MARYLOU LEBARON
Smyrna
Summary
Dynamic and customer-focused professional with over 14 years of experience in operations, team leadership, and client service. Currently working in a fast-paced aviation environment as a certified Aircraft Dispatcher, with a prior track record of successfully running a retail repair business. Passionate about creating positive, hands-on customer experiences and fostering collaborative, high-performing teams. Eager to bring strong communication, training, and merchandising skills to a part-time leadership role at LEGO Brand Retail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Aircraft Dispatcher / Flight Follower
Contour Aviation
Nashville
01.2024 - Current
- Coordinate with flight crews, airport operations, and regulatory bodies to ensure safe and timely flight execution.
- Monitor weather, airspace, and aircraft conditions, applying safety-first decision-making under pressure
- Communicate clearly with teams across different time zones to meet strict operational standards
- Thrive in a high-stress environment requiring fast thinking, attention to detail, and multi-tasking
Owner / Operations Manager
Appliance Repair of the Rockies
Aurora
01.2010 - 01.2024
- Built and operated a full-service appliance repair company, overseeing customer service, scheduling, marketing, and compliance
- Trained and supervised technicians, ensuring high-quality work and consistent brand standards
- Managed POS systems, cash handling, and inventory tracking for retail repair parts
- Delivered friendly, solution-focused customer service that generated loyal repeat business
- Implemented visual presentation standards to create a professional and trustworthy in-home service experience
Education
B.S. - Professional Studies
Brigham Young University-Idaho
01.2023
Skills
- Retail & Customer Service Leadership
- Team motivation & employee training
- Visual Merchandising & Store Presentation
- Conflict resolution and communication
- Safety and compliance awareness
- Time management and task prioritization
- Customer relationship management
Certification
- FAA Aircraft Dispatcher Certification - Jeppesen Boeing ( 2024)
- Social Media Marketing
- Business Management
- Leadership & Commercial Fundamentals
AVAILABILITY
Open to working up to 20 hours/week in a team leadership or customer service role at LEGO Brand Retail.
Timeline
Aircraft Dispatcher / Flight Follower
Contour Aviation
01.2024 - Current
Owner / Operations Manager
Appliance Repair of the Rockies
01.2010 - 01.2024
B.S. - Professional Studies
Brigham Young University-Idaho
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