Mar'Yonia Gentry
Nashville
Summary
Proven track record in customer service and problem-solving, demonstrated during my tenure at Richland Place Health Care. Skilled in maintaining cleanliness and managing time efficiently, I excel in fast-paced environments. My ability to enhance guest experiences through excellent communication and administrative skills has significantly contributed to workplace efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Richland Place Health Care
07.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
Ware House
UPS
07.2024 - 08.2024
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fast Food Worker
Wendys Fast Food
03.2023 - 06.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Fast Food Worker
Princes Hot Chicken
01.2024 - 03.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
Fast Food
Dairy Queen Grill & Chill
05.2021 - 02.2022
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Education
No Degree - Psychology Criminal
Nashville State Community College
Nashville, TN12-2025
High School Diploma -
Lead Academy High School
1st Ave S Nashville Tn 05-2023
Skills
- Excellent communication
- Problem-solving skills
- Time management
- Hospitality services
- Scheduling appointments
- Administrative skills
- Maintaining cleanliness
- Cash handling
- Customer service
- Documentation and recordkeeping
- Scheduling
Timeline
Front Desk Assistant
Richland Place Health Care
07.2024 - Current
Ware House
UPS
07.2024 - 08.2024
Fast Food Worker
Princes Hot Chicken
01.2024 - 03.2024
Fast Food Worker
Wendys Fast Food
03.2023 - 06.2024
Fast Food
Dairy Queen Grill & Chill
05.2021 - 02.2022
No Degree - Psychology Criminal
Nashville State Community College
High School Diploma -
Lead Academy High School
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