Ashiey Joe

• Acted as customer advocate for CAD-BIM SaaS solutions across global AEC and manufacturing clients.
• Managed full customer lifecycle: lead qualification, demos, onboarding, technical queries, renewals, and success check-ins.
• Drove revenue growth through upselling/cross-selling, expanding accounts into new verticals based on deep usage analysis.
• Delivered high-impact product presentations and use-case focused demos to decision-makers.
• Collaborated with internal product and engineering teams to escalate feedback and implement improvements.
• Achieved strong customer retention and satisfaction scores through proactive outreach and personalized support.
• Maintained detailed CRM records and tracked metrics like customer health, renewal probability, and expansion potential.

Key Achievements:

• Increased renewal rate among enterprise clients by 20% through proactive engagement.
• Contributed to 30% YoY account revenue growth by identifying and executing upsell paths.
• Led integration of customer feedback into product roadmap, improving onboarding time by 25%.

• Served as the primary point of contact for customer service, delivering empathetic and solution-oriented communication.
• Guided customers through technical issues and service processes with high satisfaction levels.
• Assisted in sales and retention through education on product value and warranty optimization.
• Played a key role in workflow efficiency and service process improvement.