Led a team of 5 to 17 production line workers, ensuring compliance with quality standards and achieving production targets
Oversaw and documented production data such as output quantities, downtime incidents, and defect rates for analysis and improvement purposes
Collaborated with management in daily meetings to provide updates on production progress, address challenges, and propose solutions
Implemented strategies to optimize production efficiency and minimize downtime
Trained new team members on production processes and quality control procedures
Maintained a safe and organized work environment for all team members
Military Police Sergeant
Tennessee Army National Guard
03.2010 - 09.2024
Managed access control points with precision, preventing unauthorized entry while maintaining efficient traffic flow through secured areas.
Investigated incidents thoroughly, resulting in accurate reports that supported disciplinary actions when necessary.
Served as an integral part of security detail for visiting dignitaries, ensuring their protection during official visits while adhering to strict protocol requirements.
Collaborated with other military branches in joint exercises to enhance coordination efforts and improve overall mission effectiveness.
Skilled Laborer
Midstate Construction
04.2015 - 01.2016
Replaced metal brackets and metal plates on bridge structures
Rebuilt bridge walls and reinforced with layers of rebar
Poured concrete for barrier walls
Collaborated with bridge builder crew to ensure project completion
Followed safety protocols and procedures on job sites
Communicated effectively with supervisors and management to report progress and issues
Customer Service Manager
Walmart
08.2014 - 04.2015
Supervised and managed all registers and front end associates
Oversaw a team of over 15 employees
Provided exceptional customer service
Implemented strategies to improve customer satisfaction
Trained new associates on company policies and procedures
Managed inventory and ensured accurate stock levels
Electronics Sales Associate
Walmart
03.2012 - 08.2014
Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
Applied knowledge of electronics products to educate prospects and customers.
Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.