Mason Chapman
Maryville
Summary
Dynamic Operator with a solid foundation in logistics, management, and customer service, honed over more than 5 years. Demonstrates a keen ability to improve processes and team cohesion, leveraging strong analytical and leadership.
Overview
5
5
years of professional experience
Work History
Night Shift Lead
Firehouse
08.2023 - 07.2024
- Ensured store cleanliness and proper closure
- Handled financial transactions and monitored sales
- Implemented innovative workforce and time management strategies during night shifts
- Enhanced customer satisfaction through efficient operations and team-oriented environment
Ship Dock Loader
Amazon
09.2023 - 01.2024
- Managed Amazon's dock loading, ensuring timely operations
- Innovated workflow strategies, reducing loading time by 15%
- Skilled in using heavy machinery, maintaining safety
- Solved logistical issues, keeping dock operations seamless
Server
Blackberry Farms
06.2022 - 07.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Firehouse Subs Line Worker
Firehouse Subs
05.2019 - 04.2022
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Store Clerk
Kroger
04.2019 - 10.2021
- Managed store inventory with precision, ensuring optimal stock levels
- Boosted customer satisfaction by 20% through attentive service
- Leveraged collaborative skills to work effectively with diverse team
- Resolved complex customer queries, enhancing store reputation
Education
High school Diploma -
Maryville High School
Maryville, TN09.2021
Skills
- Heavy Machinery Operation
- Safety Protocols
- Maintenance Knowledge
- Quality Control
- Technical Proficiency
- Workflow Optimization
- Teamwork
- Adaptability
- Team leadership
- Time management
- Customer service
- Management
- Training and coaching
Personal Information
Title: Operator
Timeline
Ship Dock Loader
Amazon
09.2023 - 01.2024
Night Shift Lead
Firehouse
08.2023 - 07.2024
Server
Blackberry Farms
06.2022 - 07.2023
Firehouse Subs Line Worker
Firehouse Subs
05.2019 - 04.2022
Store Clerk
Kroger
04.2019 - 10.2021
High school Diploma -
Maryville High School
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