Summary
Overview
Work History
Education
Skills
Timeline
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Mathan L

Mathan L

Senior Tester - QA
Chennai

Summary

Professional software testing expert with in-depth experience in quality assurance and testing methodologies. Recognized for delivering high-quality results by leveraging team collaboration and adapting to dynamic project needs. Skilled BSS QA expert with extensive telecom domain knowledge and hands-on experience in complex system environments.

Overview

13
13
years of professional experience

Work History

Senior Tester

Etek (Client : Etisalat - UAE Telecom )
06.2024 - Current
  • Analyze the solution document, and discuss it with the solution architect to understand the requirements.
  • Assess the solution, and check the feasibility of testing.
  • Identify the prerequisites required, and highlight them.
  • Estimate the efforts required for testing.
  • Identify comprehensive test plans and test cases, ensuring full coverage of all requirements, and provide them to the QA execution team.
  • Support to execute the test cases during QA execution.

Test Engineer

TCS (Client : TPG Telecom - Australia)
09.2019 - 05.2024
  • Performed Siebel CRM application system integration testing.
  • Website testing and mobile application testing using the Perfecto application.
  • Coordinating with developers and the business team in the defect triage call for defect fixes and project implementation.
  • Supporting Performance and Penetration Testing.
  • Sending the Daily Status Report to the Test Manager and client to get visibility on execution status.
  • Execute and validate the bill run, and troubleshoot if there are issues in the flow.
  • Projects Worked: Florida Dynamic Payment, VISA Expiry, and APP Offers (Waterfall and Agile Methodology).
  • Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
  • Mentored junior team members, sharing best practices in test engineering techniques and tools usage.

Information Technology Analyst

TCS (Client : TPG Telecom - Australia)
11.2016 - 08.2019
  • Resolving failed orders in Siebel by applying various WA and fixing further issues that occurred with customer accounts in the Siebel application.
  • Finding the root cause of the issues and getting clarification from the L2 teams.
  • Fixing different issues raised by customers via the OTT tool. And escalate the OTTs by raising an incident if it is dependent on the network teams.
  • Attending client calls on a weekly basis for updating the current queue status.
  • Sending required Excel reports, which need to be delivered to clients (SLA, EOD, Monthly Queue Status, Attendance report, Leave Reports, WFM Report).

Process Associate

TCS (Client : Telstra - Australian Telecom)
07.2012 - 10.2016
  • BBD: Broadband Disconnect - Disconnecting customers' different services, like broadband, FOXTEL, and telephone line connections in Siebel CRM applications.
  • PTP: Promise to Pay - Extending their bill due date in multiple installments.
  • PODS: Proof of Occupancy Documents - Verifying the documents submitted by customers, providing new connections by scheduling field technicians for landlines, and disconnecting the same in Siebel.
  • iPhone 6: Placing the iPhone order for the requested customer while launching the iPhone 6.
  • Sending the SLA, EOD, Monthly Queue Status, Attendance Report, Leave Reports, and WFM Report. And assigning the tasks to the team.

Education

Bachelor of Science - Electronics And Communications

Periyar University
04.2001 -

Skills

Requirement Assessment

Timeline

Senior Tester

Etek (Client : Etisalat - UAE Telecom )
06.2024 - Current

Test Engineer

TCS (Client : TPG Telecom - Australia)
09.2019 - 05.2024

Information Technology Analyst

TCS (Client : TPG Telecom - Australia)
11.2016 - 08.2019

Process Associate

TCS (Client : Telstra - Australian Telecom)
07.2012 - 10.2016

Bachelor of Science - Electronics And Communications

Periyar University
04.2001 -

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Mathan LSenior Tester - QA