Mathan L
Senior Tester - QA
Chennai
Summary
Professional software testing expert with in-depth experience in quality assurance and testing methodologies. Recognized for delivering high-quality results by leveraging team collaboration and adapting to dynamic project needs. Skilled BSS QA expert with extensive telecom domain knowledge and hands-on experience in complex system environments.
Overview
13
13
years of professional experience
Work History
Senior Tester
Etek (Client : Etisalat - UAE Telecom )
06.2024 - Current
- Analyze the solution document, and discuss it with the solution architect to understand the requirements.
- Assess the solution, and check the feasibility of testing.
- Identify the prerequisites required, and highlight them.
- Estimate the efforts required for testing.
- Identify comprehensive test plans and test cases, ensuring full coverage of all requirements, and provide them to the QA execution team.
- Support to execute the test cases during QA execution.
Test Engineer
TCS (Client : TPG Telecom - Australia)
09.2019 - 05.2024
- Performed Siebel CRM application system integration testing.
- Website testing and mobile application testing using the Perfecto application.
- Coordinating with developers and the business team in the defect triage call for defect fixes and project implementation.
- Supporting Performance and Penetration Testing.
- Sending the Daily Status Report to the Test Manager and client to get visibility on execution status.
- Execute and validate the bill run, and troubleshoot if there are issues in the flow.
- Projects Worked: Florida Dynamic Payment, VISA Expiry, and APP Offers (Waterfall and Agile Methodology).
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Mentored junior team members, sharing best practices in test engineering techniques and tools usage.
Information Technology Analyst
TCS (Client : TPG Telecom - Australia)
11.2016 - 08.2019
- Resolving failed orders in Siebel by applying various WA and fixing further issues that occurred with customer accounts in the Siebel application.
- Finding the root cause of the issues and getting clarification from the L2 teams.
- Fixing different issues raised by customers via the OTT tool. And escalate the OTTs by raising an incident if it is dependent on the network teams.
- Attending client calls on a weekly basis for updating the current queue status.
- Sending required Excel reports, which need to be delivered to clients (SLA, EOD, Monthly Queue Status, Attendance report, Leave Reports, WFM Report).
Process Associate
TCS (Client : Telstra - Australian Telecom)
07.2012 - 10.2016
- BBD: Broadband Disconnect - Disconnecting customers' different services, like broadband, FOXTEL, and telephone line connections in Siebel CRM applications.
- PTP: Promise to Pay - Extending their bill due date in multiple installments.
- PODS: Proof of Occupancy Documents - Verifying the documents submitted by customers, providing new connections by scheduling field technicians for landlines, and disconnecting the same in Siebel.
- iPhone 6: Placing the iPhone order for the requested customer while launching the iPhone 6.
- Sending the SLA, EOD, Monthly Queue Status, Attendance Report, Leave Reports, and WFM Report. And assigning the tasks to the team.
Education
Bachelor of Science - Electronics And Communications
Periyar University
04.2001 -
Skills
Requirement Assessment
Efforts Estimation
Test Execution
Defect Management & Reporting
Siebel CRM Application
Oracle SQL, Fusion, Fort, Matrix
BCRM, TIBCO, OM, 6D, Netcracker
JIRA
RQM from IBM
Mobile Application Testing
Timeline
Senior Tester
Etek (Client : Etisalat - UAE Telecom )
06.2024 - Current
Test Engineer
TCS (Client : TPG Telecom - Australia)
09.2019 - 05.2024
Information Technology Analyst
TCS (Client : TPG Telecom - Australia)
11.2016 - 08.2019
Process Associate
TCS (Client : Telstra - Australian Telecom)
07.2012 - 10.2016
Bachelor of Science - Electronics And Communications
Periyar University
04.2001 -