Matt Francis
Chattanooga
Summary
Experienced professional with a strong background in operations management and team leadership at Volkswagen Group of America. Demonstrated success in improving customer relations and driving process enhancements. Skilled in coaching teams to achieve high performance, fostering a culture of accountability and excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Logistics Assistant Manager
Volkswagen Group of America
04.2022 - Current
- Supported senior managers with day-to-day operational requirements.
- Supported recruiting, training, and professional development efforts.
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Implemented company policies and procedures consistently amongst staff members.
- Supervised team of employees, providing guidance and support for their professional development.
- Assisted with hiring, training, and evaluating new staff members.
- Monitored employee performance using real-time data and reports.
- Maximized employee performance with hands-on training and close mentoring.
- Investigated customer complaints, identifying and changing processes to remove faults.
Production and Logistics Supervisor
Volkswagen Group of America
03.2010 - 04.2022
- Lead 40-50 Team Leaders and Production/Skilled Team Members in an automotive manufacturing environment to meet and exceed company goals and objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Parts Department Assistant Manager
Dobrinski of Kingfisher
02.2004 - 10.2007
- Oversees the parts sales process from customer inquiry to finding the part to invoicing the customer.
- Completes special order parts requests for any parts that need to be ordered for the customer.
- Communicates with customer on the status of any parts ordered and notifies them upon delivery to the dealership.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
Education
Automotive Mechanics And Technology - Automotive Service
Chisholm Trail Technology Center
Omega, OK05.2005
General Studies -
Redlands Community College
El Reno, OK05.2003
Skills
- SAP
- Budget assistance
- Succession planning
- Customer relations
- Performance evaluation
- Project management abilities
- Coaching and mentoring
- Task delegation
- Reporting and documenting
- Process improvement strategies
- Conflict resolution
- Interpersonal skills
- Microsoft office expertise
- Team leadership
- Decision-making
- Problem-solving
- Operations management
- Warehouse operations
Website Portfolio And Profiles
in/matt-francis-6635974b/
Certification
License to Lead
Timeline
Logistics Assistant Manager
Volkswagen Group of America
04.2022 - Current
Production and Logistics Supervisor
Volkswagen Group of America
03.2010 - 04.2022
Parts Department Assistant Manager
Dobrinski of Kingfisher
02.2004 - 10.2007
General Studies -
Redlands Community College
Automotive Mechanics And Technology - Automotive Service
Chisholm Trail Technology Center
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