Results-driven Account Manager specializing in client relations and process enhancement. Proven ability to boost customer satisfaction and retention through strategic initiatives and effective teamwork.
Overview
8
8
years of professional experience
Work History
Account Manager
KCH Transportation
Brentwood, TN
02.2023 - 04.2026
Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Coordinated logistics operations, ensuring timely delivery of services and materials.
Analyzed account performance data to identify areas for improvement and drive strategic initiatives.
Collaborated with cross-functional teams to streamline processes and improve service efficiency.
Conducted regular account reviews, providing insights that informed business strategy and growth opportunities.
Sales Associate
Lawrence Merchandising
Nashville, TN
01.2022 - 01.2023
Stocked local vendors with product, advertising, and price labeling for JUUL
Updated TMS systems with serviced areas to provide better updates on product distribution, sales, and product integrity
Bartender
West End Restaurant
Franklin, TN
01.2018 - 12.2022
Trained and mentored junior bartenders on mixology techniques and customer service standards.
Developed strong relationships with regular patrons, fostering a loyal customer base.
Resolved customer inquiries and concerns promptly, enhancing overall satisfaction ratings.