MATT VIPOND
Mount Juliet
Summary
Dynamic Sales and Service Manager at Anderson Marine with proven expertise in project management and customer relationship management. Successfully cultivated sales leads and executed warranty processing, enhancing customer satisfaction. Adept at negotiating and leading teams, ensuring optimal performance and quality assurance in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Sales, Parts and Service Manager
ANDERSON MARINE
Old Hickory
01.2017 - Current
- Coordinate with customers and technicians to ensure effective repair and upkeep of inboard, jet boats, and outboard motors
- Coordinate with manufacturers, suppliers, customers, and insurance companies to manage warranty claims, insurance claims, estimates, and sales.
- Work with owners to oversee inventory, budget, ordering, and scheduling.
- Diagnose issues with boats and motors and execute necessary repairs.
- Evaluate employee and customer needs to support ongoing growth and enhance customer satisfaction.
- Identify and cultivate sales leads to secure sales on new, used, and custom order boats and outboard motors.
- Including custom additions of GPS, fish finders, two-way radios, audio systems, mounts, lighting solutions and more.
- Used diverse sales techniques and persuasive approach to maximize sales success.
Form Carpenter/Machine Operator
TURNER CONSTRUCTION
Nashville
01.2015 - 01.2017
- Utilize forklifts, skid steers, bulldozers, and excavators for various tasks.
- Interpreted prints and constructed forms for concrete structures including walls, slabs, stairs, footers, and high-rise buildings.
- Collaborated directly with superintendent and engineers to resolve issues related to prints, scheduling, and personnel.
- Assisted in the layout of formwork for concrete foundations and columns according to blueprints.
- Adhered strictly to safety guidelines while working at heights or around hazardous materials.
- Cleaned up job sites after project completion by removing debris and materials.
- Operated hand tools such as saws, drills, hammers, levels and other related equipment.
Lead Technician/Shift Supervisor
PSAV PRESENTATION SERVICES
Nashville
01.2012 - 01.2015
- Facilitated communication among clients, PSAV, and Opryland Resort to ensure timely, accurate, and courteous service
- Supervise crews to ensure accurate and timely setup, teardown, and operation of equipment for large and small presentations and concerts, including PA, lighting, projection, computers, printers, etc.
- Troubleshot and repaired equipment for optimal performance on Mac and PC systems.
Demonstrated expertise in applications across Mac and PC platforms.
Resolved technical issues to enhance user experience with systems and applications. - Executed order picking responsibilities to ensure quick turnaround times.
Aided in inventory management, enhancing accuracy of stock records.
Oversaw shipment logistics, ensuring timely delivery of products.
Education
BA - Audio Engineering
The Art Institute
Nashville, TN01.2012
Skills
- Project management
- Windows and Mac expertise
- Service technician
- Negotiation techniques
- Effective communication
- Equipment sales
- Inside sales
- Sales techniques
- Warranty processing
- Customer relationship management
- Team leadership
- Problem solving
- Quality assurance
- Sales
- Facility maintenance
- Blueprint interpretation
- Management
- Computer networking
- Budgeting
- Estimating
- Team building
- Conflict resolution
- Communication
Timeline
Sales, Parts and Service Manager
ANDERSON MARINE
01.2017 - Current
Form Carpenter/Machine Operator
TURNER CONSTRUCTION
01.2015 - 01.2017
Lead Technician/Shift Supervisor
PSAV PRESENTATION SERVICES
01.2012 - 01.2015
BA - Audio Engineering
The Art Institute
Similar Profiles
Brittany LaRocheBrittany LaRoche
Detention Sergeant at Anderson City Jail-Anderson, SCDetention Sergeant at Anderson City Jail-Anderson, SC
Maggie OttoMaggie Otto
Affogato's Ice Cream & Coffee at Shelley Anderson and David AndersonAffogato's Ice Cream & Coffee at Shelley Anderson and David Anderson
Brendan PinaBrendan Pina
Foreman Plasterer at G&H ANDERSON LTD T\A Neil Anderson DecoratingForeman Plasterer at G&H ANDERSON LTD T\A Neil Anderson Decorating