Matthew Campbell
Greeneville,TN
Summary
Seeking a dynamic and forward-thinking organization to develop expertise and leverage skills and qualifications. Embracing opportunities for growth and contributing to company success. Committed to continuous learning and staying abreast of industry trends for innovation and exceptional results. Making a meaningful impact in a progressive environment that values collaboration and encourages professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager, Driver Services
State of Tennessee Dept. of Safety and Homeland Security
04.2023 - Current
- Supervise the daily managerial responsibilities for six full-time staff members.
- Established employee expectations and responsibilities for hiring, disciplinary actions, training plans, and ongoing development of experienced employees.
- Responsible for ensuring that all personnel management, budget analysis, administrative services, program evaluation, and planning, as well as policy analysis and formulation, are completed accurately.
- Overseeing branch operations is essential for the Department of Safety and Homeland Security, particularly regarding the management of complex motor vehicle operations.
- Effectively manage the Qflow/ACF ticketing system to ensure smooth operations. Consistently complete daily, weekly, and monthly reports to track progress and identify areas for improvement. Set clear daily production goals, achieving an average wait time of 26 minutes, an average service time of 10 minutes, and 90% accuracy within 120 days of starting the job and monthly goals to enhance team performance and achieve excellent results.
- Greet customers at the counter to provide exceptional service. Interpret, apply, and explain the provisions of the Vehicle Code and the regulations, policies, and procedures of the Department of Motor Vehicles.
- Use active listening to respond to inquiries and disputes from the public regarding driver licensing, vehicle registration, ownership, and related issues, either in person or by telephone, and works to resolve them.
- Expert in Licensing Registration Examiner while performing the most challenging and sensitive work in an environment that routinely requires a calm, courteous, and tactful approach in providing customer service.
- Assess driver safety referrals to identify the appropriate driver's license examinations.
- Performance evaluations determine if examinees have the minimum skill and knowledge to operate a motor vehicle. Instruction permits and temporary driver licenses are issued to those who meet the requirements.
- Creates comprehensive summaries and comments on the results of driving performance evaluations.
- Process SAVE cases for immigrant customers to confidently verify their approved time.
- Responsible for maintaining the cleanliness of the branch and requesting maintenance and repairs as needed.
- Actively manage and maintain inventory levels for office supplies, interim licenses, and bank deposit slips. This proactive approach guarantees our needs are met effectively.
- Utilize IT expertise to effectively diagnose and resolve issues related to staff computers, ACF cameras, and licensing systems, the Qflow ticketing system, and the on-site server. Your role involves systematically identifying problems, implementing solutions, and ensuring that all systems operate smoothly to support staff productivity and operational efficiency.
Information Technology Specialist I/Systems Software Specialist I
State Controller's Office
05.2016 - 08.2022
- As the primary IT support for California State Controller Betty Yee and the executive leadership team, I provide high-quality technical knowledge and customer service. I am solely responsible for communicating verbal and written recommendations for IT equipment procurement, managing the division's IT equipment inventory, and establishing department PC standards.
- Deliver expert technical support to end-users by guaranteeing that desktop systems, applications, and associated hardware are performing at their best.
- Manage and resolve 100% help desk tickets, providing immediate solutions
- Support and ensure service levels, management of user accounts, permissions and security settings.
- Assist end-users by diagnosing and resolving hardware, software, and network-related issues for desktops, laptops, peripherals, and mobile devices
- Manage Windows Update Servers and deploy updates to the enterprise
- Perform complex network administration tasks through Active Directory, specifically managing access rights to network resources such as software, folders, and network printing. Also, oversee Active Directory and group policy administration for desktops and laptops.
- Proficiency in supporting mission-critical Configurations and maintaining, and troubleshooting complex issues relating to Smartphone devices and computer systems
- Lead and/or participate in IT projects, including hardware refreshes, system migrations, upgrades, and implementations
- Developed and maintained strong client relations to deliver exceptional customer service and problem resolution.
- Collaborate with other areas within IT (network, server, database, and security teams) as required to resolve infrastructure issues.
- Act as a mentor by guiding less experienced staff in the performance of their duties as well as reviewing their work products for quality and compliance with Department standards.
- Knowledge of T568A/B standards
- Create, test, maintain, and deploy desktop images using Microsoft System Center Configuration Manager
- Experience in terminating patch cables.
- Provide exceptional customer service by remaining calm and polite with upset or challenging callers.
- Administers the procurement process, including product maintenance, technical support, hardware, software, and consulting/professional services for both internal and external entities.
- Proficient in Windows 7, Windows 8, Windows 8.1, Windows 10, Server 2012 R2, Server 2016, Android, and iOS.
Associate Systems Software Specialist
State Controller's Office
03.2013 - 05.2016
- Primary IT Support for the FI$Cal Project and the Executive Office
- Provide 1st and 2nd level technical support to the Department’s enterprise desktop environment
- Manage Windows Update Server and deploy updates to the enterprise
- Through Active Directory perform complex network administration tasks specific to access right to network resources such as software, folders and network printing
- Image and deploy machines to the enterprise
- Consult and advise Division Chiefs and managers on recommendations for IT equipment procurement, manage IT asset inventory, creation purchase orders for needed supplies
- Develop and maintain effective working relationships with employees at all Departmental levels
- Troubleshoot complex VPN issues
Associate Business Management Analyst
Dept. of Pesticide Regulation
05.2012 - 03.2013
- • Independently manage the department's fleet of 43 vehicles.
• Develop justifications for purchasing or replacing fleet vehicles and ensure compliance with the fleet acquisition plan.
• Create and manage maintenance schedules and repairs for the vehicles.
• Request informal competitive bids for vehicle repairs and services.
• Manage the departmental inventory of equipment, furniture, and office supplies.
• Create supply requests as needed.
• Track maintenance and repair needs, coordinating vehicle servicing accordingly.
• Analyze, review, and approve departmental CalCard purchases.
• Serve as the department's Record Coordinator, organizing and conducting comprehensive assessments of the records retention system.
• Prepare and submit mandated reports to the Department of General Services (DGS) and the Office of Risk Management (ORM).em
• Prepare and submit mandated reports to DGS and ORM - Evaluated current processes to develop improvement plans.
Associate Personnel Analyst
Dept. of Pesticide Regulation
07.2008 - 05.2012
- Lead analyst over the Classification and Pay Unit
- Analyze, approve, and/or make recommendations on proposed personnel actions
- Advise managers, supervisors, and employees on civil service laws, rules, policies, and procedures
- Serve as the Department’s Conflict of Interest Filing Officer
- Conduct complex classification and pay projects and organizational studies
- Ensure conformity with allocation standards and compliance with California Department of Human Resources (CalHR’s) and the State Personnel Board’s laws and rules
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
Medic 91W
United States Army
02.2004 - 04.2006
- Daily clinical management and supervising, appointment scheduling
- Ensure that patients complete necessary forms
- Schedules patients with appropriate physician, Ensures good patient flow
- Take vital signs and analyze symptoms for possible treatment options
- Monitor patients, IV therapy, administer medication, interact with doctors and nurses on patient care
- Provide medical support for range activities
- Demonstrated ability to act independently
- Dependable; responsible; positive attitude
- Ability to lead and participate in teams
- Ability to provide objective overview of situations
- Management of clinical records, ensure patient privacy is safe at all times
- Willingness to accept challenges, handle multiple projects simultaneously
- Ability to analyze and solve problems in an effective and efficient manner
- Facilitates, implements, and evaluates patient care goals for patients
- Professionally interacts with patients, providers, office staff, and hospital department staff members
- Directs, escorts, and/or provides wheelchair assistance to the patient
- Decontaminates surgical instruments
- Provide guard duty as needed
- Qualify annually with weapon
Education
Some College (No Degree) - Network Administration
Sacramento City College
Sacramento, CASkills
- Complex Problem-solving
- Goal setting
- LAN protocols
- Device configuration
- Software updates
- Permissions management
- IT End-user support service specialist
- Stakeholder collaboration
- Policy and procedure implementation and development
- Inventory management
- Staff training and development
- Documentation and reporting
- Performance management
- Relationship building and management
Accomplishments
- Received the “Controller's Award” for exemplary performance and recognition for handling the executive's extensive account in the company.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Improved overall customer wait time and quality of performance levels.
Affiliations
- Phi Theta Kappa
- The United States Army
Certification
CERTIFICATE IN NETWORK ADMINISTRATION
Timeline
Branch Manager, Driver Services
State of Tennessee Dept. of Safety and Homeland Security
04.2023 - Current
Information Technology Specialist I/Systems Software Specialist I
State Controller's Office
05.2016 - 08.2022
Associate Systems Software Specialist
State Controller's Office
03.2013 - 05.2016
Associate Business Management Analyst
Dept. of Pesticide Regulation
05.2012 - 03.2013
Associate Personnel Analyst
Dept. of Pesticide Regulation
07.2008 - 05.2012
Medic 91W
United States Army
02.2004 - 04.2006
Some College (No Degree) - Network Administration
Sacramento City College
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