Matthew Collier
Nashville
Summary
Dedicated employee known for punctuality, reliability, and hard work, where good customer service and a positive attitude will make a difference. Personable service manager offering several years of successfully establishing and maintaining good working relationships with customers and staff, to encourage customer retention and referrals. Communicative and team player oriented with skills in training and task management. Flexible and a hard worker, ready to learn a new skill.
Overview
4
4
years of professional experience
Work History
Service Manager
Double Dogs
Nashville
07.2022 - Current
- Trained new employees on service protocols and customer interaction standards.
- Coordinated team meetings to discuss service goals and operational updates.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Oversaw daily operations to ensure smooth service.
- Managed staff schedules to optimize team performance and coverage.
- Handled customer inquiries and resolved issues efficiently and professionally.
Server
Fleming's Prime Steakhouse & Wine Bar
Nashville
12.2021 - 07.2022
- Delivered excellent customer service to enhance dining experience.
- Assisted in taking orders and providing menu recommendations to guests.
- Managed customer inquiries and resolved issues promptly for satisfaction.
- Provided exceptional service to high volume of daily customers.
- Managed high volume lunches and dinner in an efficient and timely manner
Education
General Studies
Austin Peay State University
Clarksville, TN05-2021
High School -
Goodpasture Christian School
Nashville, TN05-2019
Skills
- Problem solving
- Team coordination
- Service quality assurance
- Training staff
- Effective communication
- Conflict resolution
Affiliations
In my free time I enjoy going to the gym, playing chess, going to concerts, traveling, and hanging out with friends and family.
Timeline
Service Manager
Double Dogs
07.2022 - Current
Server
Fleming's Prime Steakhouse & Wine Bar
12.2021 - 07.2022
General Studies
Austin Peay State University
High School -
Goodpasture Christian School
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