Matthew Compton

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Kept the flow of repairs moving to completion through managing 6 mechanics.
• Built a excel tracker for myself and the service writer to use to keep up with the process of the customers equipment.

• Reviewed documentation and identified financial discrepancies where applicable.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
• Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
• Managed online inventory

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.

• Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
• Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
• Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
• Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.

• Worked in a warehouse building track switches
• Worked safely to met project deadlines

Company Overview: Manager: Mike Barnes

Experiences:

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Company Overview: Supervisor: David & Mark Jerrolds

Experiences:

• Replaced, Built and Repaired train tracks for business (Staley, Olin, Lime Mines)
• Maintained safe track measurements and conditions
• Repaired switches
• Replaces ties with hand tools & air tools
• Ensured accurate measurements for track installations with precise leveling and alignment tools.