Matthew Gomez
Franklin
Summary
Results-driven professional with experience as both a restaurant manager and a realtor, skilled in leadership, customer service, and sales. Proven track record of managing day-to-day operations, optimizing staff performance, and ensuring customer satisfaction in fast-paced environments. Strong communicator with a passion for delivering outstanding service and fostering positive client experiences.
Overview
7
7
years of professional experience
Work History
Server
ClubCorp
02.2018 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Licensed Realtor
Parks Real Estate
08.2022 - 08.2024
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market analysis to identify opportunities for investors.
Education
High School Diploma -
Franklin High School
Franklin, TN05-2019
No Degree - Business Administration
Columbia State Community College
Columbia, TNSkills
- Time management
- Operations management
- Workforce management
- Customer service
- Work prioritization
- Team leadership
- Task delegation
- Key performance indicators
- Strategic planning
- Staff training and development
- Relationship building
- Clear communication
- Decision-making
Timeline
Licensed Realtor
Parks Real Estate
08.2022 - 08.2024
Server
ClubCorp
02.2018 - Current
High School Diploma -
Franklin High School
No Degree - Business Administration
Columbia State Community College
Similar Profiles
Benjamin PikeBenjamin Pike
Golf Cart Attendant at ClubCorpGolf Cart Attendant at ClubCorp
Michael ParsonsMichael Parsons
Line Cook at ClubCorpLine Cook at ClubCorp
Cameron FloryCameron Flory
Pool Server at ClubCorpPool Server at ClubCorp