Matthew Holliday
White House,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Specialist
Baxter Healthcare Corporation
06.2016 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Handgun Instructor
Nrange
09.2015 - 06.2016
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Deputy Commanding General Driver
USMC
07.2014 - 09.2015
- Drove the Deputy Commanding General, MCCDC to and from official events and briefings as required and escort flag officers and civilian VIP’s to and from office
- Ensured on the daily that classified and unclassified information was given to security and properly destroyed
- Conduct Route Reconnaissance prior to any out of routine travel for the DCG
- Conduct routine maintenance on the DCG, MCCDC’s government vehicle
- Mentor and develop other General Officers personnel
- Proficient with office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Assigned to manage communications with VIP personnel
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Oversee work schedules, manage calendars, and arrange appointments.
Martial Arts Instructor
USMC
01.2014 - 09.2015
- Plan periods of instruction for classes ranging between 1-30 personnel at a time
- Give periods of instruction for classes ranging between 1-30 personnel at a time
- Conduct physical training sessions for 1-30 personnel at a time
- Conduct belt ranking achievement tests
- Conduct mentorship classes for 1-30 personnel at a time.
- Enhanced student performance by incorporating martial arts techniques and discipline into daily training routines.
- Assisted in the development of comprehensive martial arts programs, resulting in increased student enrollment and retention.
Combat Marksmanship Instructor
USMC
11.2013 - 09.2015
- Teach and monitor 1-50 personnel firing on ranges
- Deal with weapons malfunctions on site
- Conduct weapon maintenance when needed
- Teach firearms safety classes for 1-50 personnel
- Teach range classes for 1-50 personnel.
- Enhanced marksmanship skills by providing personalized instruction and hands-on training for various firearms.
- Improved trainee accuracy and consistency through the implementation of effective shooting techniques and strategies.
Quality Control Officer
USMC
06.2013 - 07.2014
- Motor Transport Operations, Logistics Support Group, Trained to inspect vehicles and equipment to ensure that the rules, regulations, and standards are maintained
- Examine transportation vehicles, equipment, and systems to detect damage, wear, or malfunction
- Conduct vehicle and transportation equipment tests, using diagnostic equipment
- Inspect repairs to transportation vehicles and equipment to ensure that repair work was performed properly
- Prepare reports on investigations and actions taken
- Issue notices and recommend corrective actions when infractions or problems are found
- Investigate complaints regarding safety violations
- Examine carrier operating rules, employee qualification guidelines, or carrier training and testing programs for compliance with regulations or safety standards are being met
- Investigate and make recommendations on carrier requests for waiver of federal standards.
Motor Vehicle Supervisor
USMC
10.2012 - 06.2013
- Enforce safety rules and regulations in garrison and combat environment
- Supervised the work assignments and equipment allocations to meet transportation, operations or production goals in Afghanistan for 30 Marines
- Review orders, production schedules, blueprints, or shipping or receiving notices to determine work sequences and material shipping dates, types, volumes, or destinations
- Inspect or test materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems
- Monitor field work to ensure proper performance and use of materials
- Dispatch personnel and vehicles in response to telephone or radio reports of emergencies
- Plan and establish transportation routes
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Maneuver trucks into loading and unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
- Collect delivery instructions from appropriate sources, verifying instructions and routes
- Maintain logs of working hours and of vehicle service or repair status, following applicable state and federal regulations
- Report vehicle defects, accidents, traffic violations, and damage to the vehicles
- Secure cargo for transport, using ropes, blocks, chain, binders, or covers
- Obtain receipts or signatures for delivered goods
- Inventory and inspect goods to be moved to determine quantities and conditions.
Education
Diploma -
Hendersonville High School
05.2011
Skills
- Fire Safety Regulations
- Best Practices and Methodologies
- Troubleshoot Malfunctions
- Problem Detection and Resolution
- Local Road Knowledge
- Positive Reinforcement Strategies
- Roadside Safety Instruction
- Individualized Lesson Plans
- Basic Vehicle Safety
- Active Listening
Additional Information
- Clearance Level; Active-Secret
- Awards/Honors/Recognition , Marine Corps Good Conduct Medal Global War on Terrorism Service Medal National Defense Service Medal 4 Meritorious Mast 6 Letter of Appreciations 5 Certificate of Appreciations
Certification
Class B Commercial Driver's License
HIPAA
Timeline
Service Specialist
Baxter Healthcare Corporation
06.2016 - Current
Handgun Instructor
Nrange
09.2015 - 06.2016
Deputy Commanding General Driver
USMC
07.2014 - 09.2015
Martial Arts Instructor
USMC
01.2014 - 09.2015
Combat Marksmanship Instructor
USMC
11.2013 - 09.2015
Quality Control Officer
USMC
06.2013 - 07.2014
Motor Vehicle Supervisor
USMC
10.2012 - 06.2013
Diploma -
Hendersonville High School
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