Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Matthew Johnson

Chattanooga

Summary

Dynamic hospitality professional with extensive experience at Holiday Inn Suites, excelling in payment processing and customer service. Proven track record in enhancing guest satisfaction and optimizing front desk operations. Proficient in Opera and OnQ, with a strong ability to resolve issues efficiently and maintain accurate records.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel
Chattanooga
03.2025 - Current
  • Processed payments accurately and efficiently.
  • Inputted guest information into computer system accurately and securely.
  • Managed cash drawer responsibly throughout shift.
  • Kept accurate records of guest transactions.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Provided excellent customer service while upholding company policies.
  • Addressed customer needs in a timely manner.
  • Answered phones, responded to inquiries, and took messages.

Night Auditor

Fairfield By Marriott
Chattanooga
02.2024 - 03.2025
  • Processed guest check-outs, including payment processing and providing receipts.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Greeted arriving guests and checked them in to their rooms.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Reported any discrepancies immediately upon discovering them.

Front Desk Supervisor

Holiday Inn Suites
Chattanooga
08.2020 - 02.2025
  • Ensured that all safety regulations were followed at all times.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Created weekly schedules for front desk staff according to business needs.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Implemented strategies for improving customer service standards across the department.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.

Education

High School Diploma -

21 St Century
Chattanooga
05-2004

Some College (No Degree) - Hospitality Management

Strayer University
Online

Skills

  • Payment processing
  • Guest information management
  • Cash handling
  • Record keeping
  • Report generation
  • Customer service
  • Perficient in Opera, Fossie, and OnQ
  • Issue resolution

Affiliations

  • Employee of the month for a year due to Guest reviews and feed back

Timeline

Front Desk Agent

Holiday Inn Express Hotel
03.2025 - Current

Night Auditor

Fairfield By Marriott
02.2024 - 03.2025

Front Desk Supervisor

Holiday Inn Suites
08.2020 - 02.2025

High School Diploma -

21 St Century

Some College (No Degree) - Hospitality Management

Strayer University

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