Matthew Keffer
Clarksville
Summary
Results-driven leader with strong supervisory and team-building skills. Expertise in enhancing employee engagement and performance through effective training and support. Committed to maintaining high customer satisfaction and fostering positive client relationships. Proven track record in driving organizational success and cultivating partnerships to support business growth.
Overview
16
16
years of professional experience
Work History
Line Team Lead
A.O. Smith
Ashland City
08.2019 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated workflow among team members to optimize efficiency.
- Facilitated daily meetings to align team objectives and address concerns.
- Supported management in developing training programs to enhance team skills.
- Implemented process improvements to enhance productivity and reduce waste.
- Ensured compliance with company policies and industry regulations during operations.
- Supplied lines with materials to maintain consistent production in Crate Section.
- Fulfilled customer and consumer orders by coordinating product availability and delivery schedules.
- Completing data sheets, build-through logs, recording issues for line stops, implementing processes, writing job instructions, and quality check sheets.
Special Flex
A.O. Smith
Ashland City
04.2018 - 08.2019
- Completed online training modules for various job roles.
- Picks up on job details and requirements quickly.
- Adapted to rapid changes by filling in for various positions and managing material handling.
- Ensured compliance with updated PPE guidelines and safety regulations.
- Assumed responsibilities of team leads during their absence.
- Led sections in quality production, demonstrating efficiency and setting an example for team members.
- Utilized time efficiently throughout the assembly line.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
Crew Leader
Alpine Window Cleaning
Nashville
09.2013 - 04.2018
- Make sure each job is handled from start to finish with the utmost care and executed with outstanding service.
- In charge of all aspects of a job: ensuring supplies are loaded and accounted for, execute a plan of action for each job, contact and keep customers informed, taking payments, recruiting for new customers, etc.
- Led crew in window cleaning tasks across various residential properties.
- Specialized in window cleaning, pressure washing, and gutter maintenance services at Alpine.
- Trained new team members on safety protocols and cleaning techniques.
- Monitored crew performance and provided constructive guidance for improvement.
- Managed multiple employees, overseeing task assignments throughout project phases to ensure smooth execution.
- Organized crew placement per job function when assigning work.
- Coordinated schedules to ensure timely service for all clients.
- Managed inventory of cleaning supplies and equipment for daily operations.
- Communicated effectively with clients to address service inquiries and feedback.
- Resolved customer complaints, addressing issues promptly to maintain high satisfaction levels.
- Stacked equipment and climbed ladders to perform cleaning tasks inside and outside residential and commercial properties.
Service Dept. Customer Service
BMW
Nashville
07.2010 - 09.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated customer convenience through roadside assistance and vehicle pick-up services, enhancing customer experience.
- Delivered serviced cars to customers, ensuring satisfaction and timely service.
- Provided shuttle service to customers.
- Performed general maintenance on vehicles, contributing to overall reliability and performance.
Education
High School Diploma - Music scholarships
Niles Senior High School
Niles, MI05-2006
Music and Music Education
Lansing Community College
Lansing, MISkills
- Project management
- Team leadership
- Task management
- Process improvement
- Quality assurance
- Safety management
- Regulatory adherence
- Training development
- Workflow management
- Customer relationship management
- Client communication
- Customer focus
- Performance assessment
- Problem solving
- Effective communication
- Time management
- Systems integration
Additional Attributes
- Excellent customer service experience, in a variety of different career fields.
- Strength in leadership and self-motivated, but still a team player.
- Ability to handle new/changing situations quickly, able to adapt.
- Punctual and strong time-management skills on the job.
- Strong communication skills.
- Excellent Memory of people and association
- Fast learner, follows directions well.
Timeline
Line Team Lead
A.O. Smith
08.2019 - Current
Special Flex
A.O. Smith
04.2018 - 08.2019
Crew Leader
Alpine Window Cleaning
09.2013 - 04.2018
Service Dept. Customer Service
BMW
07.2010 - 09.2013
High School Diploma - Music scholarships
Niles Senior High School
Music and Music Education
Lansing Community College