Matthew Kempton
Knoxville
Summary
Dynamic retail leader with a strong focus on achieving sales targets and fostering employee development. Skilled in managing team performance and cultivating customer loyalty, consistently surpassing sales metrics and ensuring compliance with industry regulations.
Overview
5
5
years of professional experience
Work History
Assistant Store Leader
RangeUSA
Knoxville
01.2023 - Current
- Led a diverse group of 36 employees to achieve operational goals and maintain a positive work environment.
- Hired and trained all new employees, fostering a skilled and effective team.
- Delivered exceptional sales results and consistently exceeded personal performance metrics through strategic planning.
- Overlook sales, payroll, and metrics to run the store efficiently
- Manage the floor plan, current and new
- Engaged with customers to address inquiries and provide service excellence.
- Assisted customers, answered questions, and resolved problems for stellar customer service.
- Developed and maintained strong customer relations to enhance customer loyalty.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Supported team training programs to enhance staff skills and knowledge.
- Facilitated goal-setting discussions with employees to promote personal development and success.
- Monitored and enforced ATF regulations and codes.
- Resolved conflicts between staff members in an efficient and professional manner.
Researcher
Ballot Builder
Knoxville
06.2024 - 01.2025
- Conducted thorough research on ballot design and election processes.
- Researched and analyzed data, converting findings into Excel for easy access and analysis.
- Coordinated data collection efforts, enhancing support for research initiatives through structured collaboration.
- Collaborated with cross-functional teams to enhance project outcomes.
- Communicated and explained documents to coworkers, ensuring clarity and understanding of key information.
- Consolidated information to streamline data management processes.
Sales Representative
HobbyTown
Knoxville
10.2022 - 05.2024
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed relationships with customers to enhance shopping experience.
- Handled customer inquiries and resolved issues efficiently.
- Monitored sales and adapted product and merchandise accordingly
- Collaborated with team to efficiently manage freight for high volume of customers
- Assisted in managing inventory levels and restocking merchandise.
- Learned how to calculate basic business numbers such as margins and store costs
- Dealt with the high stress during the holidays with high efficiency
Senior Guest Advisor
Gamestop
Knoxville
10.2021 - 10.2022
- Focused on providing exceptional customer service to encourage repeat business.
- Assisted customers in selecting video games and consoles, enhancing their overall shopping experience.
- Managed store solo for multiple consecutive days, ensuring smooth operations and high customer satisfaction.
- Set daily performance goals and developed action plans to overcome challenges and improve team results.
- Managed inventory levels and organized merchandise displays for effective presentation.
- Conducted regular audits of store cleanliness and organization to uphold standards.
Education
High School -
Farragut High School
KnoxvilleKnoxville
Skills
- Sales management
- Customer service
- Employee management
- Staff supervision
- Employee training
- Sales coaching
- Recruiting and hiring
- Task delegation
- Employee scheduling
- Team leadership
- Relationship building
- Problem-solving
- ATF compliance
Accomplishments
- Have been in management for more than 4+ years.
- Learned how to overcome hard encounters and change with a positive attitude
- Open minded to work in very different workplaces.
- Became Assistant Store Leader in less than a year
- 500,000$ in sales in the first 10 months while training and leading at RangeUSA
- My work ethic
Timeline
Researcher
Ballot Builder
06.2024 - 01.2025
Assistant Store Leader
RangeUSA
01.2023 - Current
Sales Representative
HobbyTown
10.2022 - 05.2024
Senior Guest Advisor
Gamestop
10.2021 - 10.2022
High School -
Farragut High School