Matthew Lucas
Clarksville
Summary
Dynamic Senior Trust and Safety Analyst at TikTok, recognized for enhancing team productivity by 30% through effective Scrum implementation. Proficient in data analysis and stakeholder relations, consistently achieving 150% to 200% personal case analysis output. Committed to ensuring compliance with industry standards while fostering a collaborative and efficient work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Trust and Safety Analyst
TikTok U.S. Data Security
Nashville
06.2025 - Current
- Implemented Scrum processes to improve cross-team communication and efficiency, opening dialogue between team members to share barriers and opportunities to improve, resulting in team productivity increasing by 30%.
- Analyzed data security protocols to ensure compliance with industry standards and the COPPA Act.
- Developed training materials on safety compliance for team members.
Trust and Safety - Content Analyst
TikTok U.S. Data Security
Nashville
02.2024 - 06.2025
- Conducted thorough reviews of content trends against TikTok Community Guidelines, safeguarding users from harmful threats.
- Surpassed daily output expectations by 150% to 200%, ensuring accuracy in case evaluations.
- Maintained objectivity while identifying violent and extremist content to protect platform integrity.
Associate
Walmart
Clarksville
01.2023 - 02.2024
- Picked and loaded items for online orders, ensuring accurate and quality standards.
- Provided courteous assistance to in-store and curbside customers during order fulfillment.
- Maintained a fast-paced workflow to ensure on-time completion of customer orders.
- Adapted to departmental changes swiftly, ensuring on-time fulfillment, and responsiveness in a dynamic retail environment.
Area Manager
Amazon SDF1
Campbellsville
11.2020 - 06.2021
- Developed and implemented automation scripts, reducing time spent on routine managerial tasks by 60%, and allowing for more focused and effective operations management.
- Directed a 200-associate team, cultivating talent to promote into management roles, and create opportunities for in-house talent.
- Identified potential output obstacles and adjusted labor plans within shifts, ensuring consistently high levels of quality, and meeting output expectations.
- Spearheaded initiatives to foster a positive work environment, leading to a 39% increase in night-shift employee satisfaction, as reflected in employee surveys.
Sales/Dispatch
Blue Dot Readi Mix
Charlotte
05.2019 - 08.2019
- Coordinated concrete orders across Charlotte using Marcotte batching system, ensuring timely service delivery.
- Reviewed product compliance through on-site materials testing, maintaining adherence to engineering specifications.
- Mitigated daily on-site issues by employing effective communication strategies throughout project lifecycles.
- Cultivated strong client relationships, successfully closing deals with 80% of new customers.
- Revieved inbound calls to assist customers with new orders, inquiries, and support requests.
Education
Bachelor of Science - Concrete Industry Management
Middle Tennessee State University
Murfreesboro, TNSkills
- Scrum Master certification (PSM)
- Microsoft Office proficiency
- Client satisfaction strategies
- Project management
- Status reporting
- Data analysis
- Written communication
Certification
PSM I (Professional Scrum Master), Scrum.org, 08/01/22
Timeline
Senior Trust and Safety Analyst
TikTok U.S. Data Security
06.2025 - Current
Trust and Safety - Content Analyst
TikTok U.S. Data Security
02.2024 - 06.2025
Associate
Walmart
01.2023 - 02.2024
Area Manager
Amazon SDF1
11.2020 - 06.2021
Sales/Dispatch
Blue Dot Readi Mix
05.2019 - 08.2019
Bachelor of Science - Concrete Industry Management
Middle Tennessee State University