Matthew Riggs
Knoxville
Summary
Resourceful Site Operations Manager known for high productivity and efficient task completion. Specialized in process optimization, workforce management, and safety compliance to ensure smooth site operations. Excel in leadership, communication, and problem-solving skills, enabling effective team collaboration and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manufactoring Site operations manger
Kelvion Products Inc.
Knoxville
10.2023 - Current
- Prioritized EHS compliance as top focus for all plant operations.
- Captured and reviewed accurate P&L reports for Global management oversight.
- Supervised 10 salaried managers and 400-600 hourly associates across 7 to 10 sites.
- Coached employees on mistakes to foster an inclusive and engaging work environment.
- Executed operational improvements using Six Sigma and 6S methodologies.
- Enhanced inventory accuracy from 40% to 97% through process optimization and active participation.
- Developed and executed multiple SOPs for warehousing and logistics to ensure a streamlined process was consistent across all sites, and so data collection could be accounted for accurately.
Director of Site Operations
SYSCO Food Services
Knoxville
02.2021 - 10.2023
- Led comprehensive plant operations covering production, maintenance, quality, supply chain, EH&S, and logistics.
- Implemented lean manufacturing and continuous improvement to achieve operational excellence.
- Ensured production schedules adherence while upholding high-quality standards.
- Optimized workflows and equipment utilization through strategic capacity planning.
- Mentored department managers and production staff for professional development.
- Promoted accountability, safety, and performance culture throughout the organization.
- Enforced compliance with local, state, and federal safety regulations.
- Monitored KPIs on productivity, quality, downtime, and delivery for actionable insights.
Logistics Operations Manager
Yellow Freight Lines
Joliet
06.2018 - 02.2021
- Developed and implemented logistics strategies to achieve cost-effective operations.
- Managed logistics, transportation, and customer services to meet service level agreements.
- Oversaw effective movement, distribution, and storage of goods across supply chain.
- Coordinated with suppliers and internal teams for timely product delivery.
- Trained and developed logistics team, including warehouse staff and drivers.
- Promoted accountability, safety, and continuous improvement within logistics department.
- Optimized transportation modes and routing to enhance delivery efficiency.
- Monitored performance metrics of third-party logistics providers to maintain quality standards.
General Manager of Operations
Zenith Logistics Inc.
Elk Grove Village
11.2012 - 06.2018
- Oversaw daily operations to ensure efficient workflow across departments.
- Implemented process improvements to enhance operational efficiency and productivity.
- Coordinated cross-functional teams to align goals and initiatives effectively.
- Managed inventory controls and supply chain logistics for optimal resource allocation.
- Developed training programs to enhance staff performance and operational knowledge.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Measured and reviewed performance via KPIs and metrics.
- Planned delivery routing, team workflows, and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Responded to information requests from superiors, providing specific documentation.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Infantryman
United States Army national guardsmen
Aurora
05.2009 - 11.2014
- Served the citizens of Illinois assisting in natural disaster relief as assigned by Springfield Illinois.
Director of Logistics
Eby-Brown
Montgomery
09.2008 - 12.2012
- Oversaw logistics operations to ensure timely delivery of products.
- Managed inventory levels to maintain supply chain efficiency.
- Coordinated transportation schedules with carriers and suppliers.
- Developed and implemented improved logistics strategies and processes.
- Analyzed performance metrics to identify areas for process enhancement.
- Trained and mentored staff on logistics best practices and safety protocols.
- Collaborated with cross-functional teams to support operational goals.
- Utilized logistics software to streamline tracking and reporting functions.
- Analyzed customer feedback data regarding product delivery times and worked with the team to develop solutions for improvement.
- Identified areas of risk throughout supply chains by assessing threats posed by factors such as natural disasters or political unrest.
- Monitored inventory levels to ensure timely delivery of goods and services while adhering to company policies.
- Oversaw the development of transportation plans, ensuring efficient routes were taken while minimizing cost.
- Reviewed invoices related to logistics expenses and negotiated contracts with vendors for lower prices when possible.
- Developed and implemented innovative strategies for improving customer service, streamlining logistics operations, and reducing costs.
- Ensured compliance with all applicable laws governing international shipments, hazardous materials handling protocols.
- Created performance metrics to measure efficiency in order fulfillment, shipment accuracy, and other key areas of logistics operations.
- Advised senior leadership on strategic initiatives designed to improve overall efficiency within supply chain networks.
- Drafted reports detailing operational performance trends over time in order to inform decision making at higher levels.
- Implemented safety procedures within the warehouse environment to reduce accidents or injuries among employees or contractors.
- Managed the daily activities of a team of logistics personnel, including providing guidance and training on warehouse operations.
- Collaborated with internal teams such as sales, marketing, finance and IT departments to optimize supply chain management processes.
- Maintained relationships with carriers by negotiating competitive freight rates and ensuring on-time deliveries.
- Coordinated with suppliers to ensure timely delivery of materials needed for production or distribution processes.
- Assisted in the selection process for new warehouse locations that would best meet operational needs within budget constraints.
- Planned long-term capacity requirements based on projected growth rates within the organization.
- Coordinated and oversaw execution of logistics operations.
- Worked closely with procurement teams to identify potential opportunities for cost savings through vendor consolidation.
- Fostered strong relationships with local and national vendors and suppliers.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
- Followed established procedures and protocols regarding loads to promote integrity of shipments.
- Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services.
- Managed complex emotional customer situations promptly and professionally.
- Managed financial budget, successfully administering cost-saving initiatives to enable growth.
- Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
- Developed and executed effective business plans to achieve revenue goals.
Education
Bachelor's degree - Business Administration
Northern Illinois University
DeKalb, IL01.2013
High school or equivalent -
Geneva High School
Geneva, IL01.2010
Skills
- Business development
- Account management
- Salesforce
- Sales management
- Profit and loss
- Strategic planning
- EHS compliance
- Six Sigma
- Process optimization
- P&L reporting
- Supply chain management
- Lean manufacturing
- Inventory management
- Performance metrics
- Problem solving
- Employee coaching
- Team leadership
- Effective communication
- Cross-functional collaboration
- Operational efficiency
- Facilities management
- Asset management
- Mergers and acquisitions
- Project planning and development
- Supply chain logistics
- Incidents management
- Performance reporting
- MS office
- P&L management
- Logistics management
- Microsoft office expertise
- Revenue generation
- Cost reduction
- Business strategy development
Certification
- CPR Certification
- Senior Professional in Human Resources
- Motorcycle License
- Certified Payroll Professional
- Professional In Human Resources
- CPA
- Fundamental Payroll Certification
- Driver's License
- SHRM Certified Professional
- Electric Pallet Jack Certification
- Pallet Jack Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manufactoring Site operations manger
Kelvion Products Inc.
10.2023 - Current
Director of Site Operations
SYSCO Food Services
02.2021 - 10.2023
Logistics Operations Manager
Yellow Freight Lines
06.2018 - 02.2021
General Manager of Operations
Zenith Logistics Inc.
11.2012 - 06.2018
Infantryman
United States Army national guardsmen
05.2009 - 11.2014
Director of Logistics
Eby-Brown
09.2008 - 12.2012
Bachelor's degree - Business Administration
Northern Illinois University
High school or equivalent -
Geneva High School
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