Matthew Sartin
Knoxville,TN
Summary
Dynamic individual with hands-on experience in the IT field and a talent for navigating challenges. Strong problem-solving skills, proactive approach to new tasks, known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Regal Cinemas
06.2024 - 02.2025
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Server Network.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technician
Master Services
08.2021 - 02.2024
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and other IOT devices.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Specialist
SAIC (FAA Contract)
02.2018 - 06.2020
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshoot hardware, software and network issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
Medical Assistant
Well-Key Urgent Care
08.2017 - 02.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
IT Specialist (Contract)
Ripley's Entertainment
06.2014 - 08.2017
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Phlebotomist Technician
Medic Regional Blood Center
07.2009 - 06.2014
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Skills
- Hardware installation and troubleshooting
- End-user training
- Mobile device management
- Help desk support
- Technical troubleshooting
- Analytical thinking
- Software installation
- Remote support
- Ticket support system management
- Problem resolution
- Virus removal
- Issue escalation
Certification
- CompTIA A+
- CompTIA Security+ (Still working on)
Timeline
IT Technical Support Specialist
Regal Cinemas
06.2024 - 02.2025
IT Technician
Master Services
08.2021 - 02.2024
IT Support Specialist
SAIC (FAA Contract)
02.2018 - 06.2020
Medical Assistant
Well-Key Urgent Care
08.2017 - 02.2018
IT Specialist (Contract)
Ripley's Entertainment
06.2014 - 08.2017
Phlebotomist Technician
Medic Regional Blood Center
07.2009 - 06.2014
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