Matthew Stock
Knoxville
Summary
Customer-focused automotive sales professional with 8+ years of experience delivering high-volume phone and internet-based sales, account servicing, and exceptional member experiences. Proven ability to manage full sales cycles, maintain compliance, and build trust remotely in fast-paced, adherence-based environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
Williams Chevrolet
Traverse City
08.2023 - Current
- Managed high-volume inbound phone and internet sales inquiries while adhering to performance standards
- Conducted full-cycle sales including needs assessment, education, objection handling, and closing
- Maintained accurate CRM documentation supporting sales and customer activity
- Achieved a 58% close rate on in-store appointments
Sales Consultant
Alpine Buick GMC
Colorado Springs
06.2019 - 05.2023
- Delivered consultative, relationship-focused sales experiences
- Maintained 95% customer satisfaction through follow-up and post-sale support
- Handled 20+ outbound calls daily while closing new and repeat business
- Consistently ranked among top monthly sales performers
Sales Consultant
Mike Shaw Buick GMC
Colorado Springs
05.2016 - 06.2019
- Top-performing used vehicle sales specialist with BDC support responsibilities
- Led department sales four months during second year
- Executed high-volume outbound email and phone prospecting
Server
Crave Real Burgers
Highlands Ranch
05.2011 - 08.2014
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently, ensuring satisfaction.
- Collaborated with kitchen staff to deliver timely meal service.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions and processed payments effectively.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly to maintain a positive experience.
- Provided exceptional service to high volume of daily customers.
Education
General Studies -
Arapahoe Community College
Littleton, COWoodland Park High School
Woodland Park, COSkills
- Consultative Sales
- High-Volume Phone Sales
- Customer Advocacy
- Policy & Product Education
- CRM Management
- Objection Handling
- Time Management
- MS Office
Certification
- Valid Driver’s License
- Personal Lines Insurance License – Willing to obtain through Hagerty training
Timeline
Internet Sales Manager
Williams Chevrolet
08.2023 - Current
Sales Consultant
Alpine Buick GMC
06.2019 - 05.2023
Sales Consultant
Mike Shaw Buick GMC
05.2016 - 06.2019
Server
Crave Real Burgers
05.2011 - 08.2014
General Studies -
Arapahoe Community College
Woodland Park High School