Matthew Vitale
Memphis
Summary
Dynamic and results-driven professional with extensive experience in the food service industry, notably as a Shift Lead at McAllister's Deli. Proven track record in employee training and team motivation, enhancing service quality and customer satisfaction. Skilled in inventory management and conflict resolution, fostering a collaborative and efficient work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Lead
McAllister's Deli
Millington, TN
01.2026 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on procedures and best practices.
- Managed inventory levels, ensuring accurate stock availability during peak hours.
- Implemented workflow improvements that enhanced speed of service and order accuracy.
- Conducted regular team meetings to promote collaboration and address operational challenges.
- Monitored compliance with safety and sanitation standards in food preparation areas.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Kitchen Manager
Chipotle
Millington, TN
06.2025 - 01.2026
- Oversaw daily kitchen operations, ensuring compliance with food safety standards.
- Trained and mentored staff to enhance culinary skills and teamwork.
- Developed and implemented efficient inventory management practices, reducing waste.
- Streamlined food preparation processes to improve service speed and quality.
- Collaborated with suppliers to maintain high-quality ingredient sourcing and pricing.
- Conducted regular audits of kitchen equipment, ensuring operational readiness and safety compliance.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
Assistant Manager
Wendys Restraunt
Hillsdale, NJ
06.2002 - 11.2023
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Supported team training initiatives, enhancing staff performance and service quality.
- Monitored inventory levels, coordinating timely restocking to maintain product availability.
- Implemented customer feedback processes, improving overall dining experience and satisfaction.
- Analyzed sales data, identifying trends to inform staffing and scheduling decisions.
- Resolved customer inquiries and complaints promptly, reinforcing brand loyalty and trust.
- Led shift meetings, fostering communication among staff to enhance operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2006
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Work delegation
- Sales proficiency
- Loss prevention
- Staff development
Accomplishments
Culinary Arts Student of the Year(2006)
Student of the Month(March 2006)
Training Store leader Wendys (2010)
Certification
Servsafe Certified
Timeline
Shift Lead
McAllister's Deli
01.2026 - Current
Kitchen Manager
Chipotle
06.2025 - 01.2026
Assistant Manager
Wendys Restraunt
06.2002 - 11.2023
High School Diploma -
Passaic County Technical Institute