Mattie Skipper
Clarksville
Summary
Dynamic and results-oriented professional with extensive experience in case management at Buffalo Valley Inc, showcasing exceptional skills in client advocacy and critical thinking. Proven track record in improving client satisfaction and streamlining documentation processes. Excels in problem-solving and active listening, ensuring high-quality care and support across diverse settings.
Overview
6
6
years of professional experience
Work History
Case Manager
Buffalo Valley Inc
12.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Server
China Wok
03.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Personal Caregiver
Home Health Services
04.2019 - 10.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Assisted with daily living activities, running errands, and household chores.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
GED -
Whitney M Young Job Corps Center
Simpsonville, KY04-1996
Skills
- Problem-solving
- Time management
- Case documentation
- Client advocacy
- Critical thinking
- Active listening
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Conflict resolution
Timeline
Case Manager
Buffalo Valley Inc
12.2023 - Current
Server
China Wok
03.2022 - 12.2023
Personal Caregiver
Home Health Services
04.2019 - 10.2021
GED -
Whitney M Young Job Corps Center
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