Maurice Christopher
Oakland
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Building on almost two decades history of success in the field.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
Work History
Branch Manager
US Appliance
Jonesboro
07.2022 - 08.2024
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Recruiting and talent acquisition
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Identified opportunities for process improvement initiatives within the branch.
- Managed staff scheduling, hiring and training processes.
- Assisted other branches when needed during peak periods or special projects.
Appliance Repair Consultant
DISH
Memphis
10.2017 - 07.2021
- Trained entry level technicians for five states in the southern district of Dish Network's In-Home initiative.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Regularly conferred with engineers from Samsung and other appliance manufacturers to isolate and create workarounds or modifications for existing, newly formed, and reoccurring malfunctions.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Appliance Repair Technician
Ken's Appliance Service (Whirlpool warranty)
Nashville
04.2015 - 09.2017
- Installed new appliances according to manufacturer specifications.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Performed preventative maintenance on all types of appliances.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Educated customers about proper care of their appliances.
- Ordered replacement parts as needed for repairs.
- Explained the nature of the problem and how it was resolved to customers.
- Inspected, tested, and repaired electrical components of appliances.
- Documented all work performed in accordance with company policies and procedures.
- Assembled appliance components following installation instructions.
- Maintained records of service calls made including customer contact information.
- Conducted circuit tests to locate shorts and grounds.
- Maintained part inventory for on-site installation, maintenance, and repair of appliances.
- Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
Appliance Repair Technician
Chris Appliance Company
Arlington
11.2008 - 12.2012
- Appliance repair
- Assisted in training new technicians on repair techniques.
- Installed new appliances according to manufacturer specifications.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Performed preventative maintenance on all types of appliances.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Ordered replacement parts as needed for repairs.
- Educated customers about proper care of their appliances.
- Inspected, tested, and repaired electrical components of appliances.
- Documented all work performed in accordance with company policies and procedures.
Education
Technical Certification - Appliance Repair
Cornerstone APPLIANCE TRAINING
Arlington, TN 01.2009 - 07.2025
Skills
- Residential and commercial experience
- EPA 608 Universal
- HVAC (minimal) for refrigerant related protocol, installation, charge, and recovery
- Empathy driven customer service
- Technician training and streamline procedures via phone, email, zoom, video calls etc
Timeline
Branch Manager
US Appliance
07.2022 - 08.2024
Appliance Repair Consultant
DISH
10.2017 - 07.2021
Appliance Repair Technician
Ken's Appliance Service (Whirlpool warranty)
04.2015 - 09.2017
Technical Certification - Appliance Repair
Cornerstone APPLIANCE TRAINING
01.2009 - 07.2025
Appliance Repair Technician
Chris Appliance Company
11.2008 - 12.2012