Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maurice McCall

Cordova

Summary

Results-oriented professional with significant experience in operations management and customer relationship management at Hooters Restaurant. Demonstrated ability to enhance team productivity and implement service improvements while maintaining health code compliance. Skilled in cost control and building strong guest relations to increase loyalty and satisfaction.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Manager-Kitchen

Hooters Restaurant
Memphis
09.2024 - Current
  • Conducted performance reviews to enhance team productivity and development.
  • Analyzed customer feedback data to create actionable service improvements.
  • Assessed skill sets of team members, optimizing task assignments for efficiency.
  • Provided leadership during organizational changes and crisis situations.
  • Monitored budgets and expenditures to maintain quality while ensuring cost-effectiveness.
  • Ensured compliance with regulatory requirements and industry standards.
  • Scheduled interviews and conducted reference checks for prospective candidates.
  • Guided conflict resolution among employees by clarifying company policies.

General Manager

Red Pier Cajun Seafood and Grill
07.2022 - 09.2024
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and implemented strategies to increase sales and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting guest relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Assistant Manager

Burger King
06.2021 - 06.2022
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Restaurant Guest Service Manager

Bones and Yams
09.2019 - 06.2020
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Carefully interviewed, selected, trained, and supervised staff.

US Navy

Department Of The Navy
10.1983 - 06.1988
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.

Education

Certificate - Management

Coursera
02-2023

High School Diploma -

Franklin Heights High School
Columbus, OH
06-1983

Skills

  • Schedule Management
  • Customer Relationship Management
  • Health Code Compliance
  • Pre-shift walk-through
  • POS system knowledge
  • Cost Control
  • Reservation Management
  • Sanitation Standards
  • Operations Management
  • Guest Relations
  • Relationship building
  • Inventory management
  • Brand management
  • Policy and procedure development
  • Task delegation
  • Decision-making
  • Professionalism

Certification

  • CFPM Certificate- Food Manager Certification
  • Tennessee ABC License-Alcohol Serving License
  • Business Foundations-Marketing and Operations.

Timeline

Manager-Kitchen

Hooters Restaurant
09.2024 - Current

General Manager

Red Pier Cajun Seafood and Grill
07.2022 - 09.2024

Assistant Manager

Burger King
06.2021 - 06.2022

Restaurant Guest Service Manager

Bones and Yams
09.2019 - 06.2020

US Navy

Department Of The Navy
10.1983 - 06.1988

Certificate - Management

Coursera

High School Diploma -

Franklin Heights High School

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