Max Webb
Knoxville
Summary
Dynamic customer advocate with a proven track record at Safelite Auto Glass, excelling in effective communication and data management. Skilled in resolving complex issues while maintaining professionalism under pressure. Recognized for enhancing customer satisfaction and leveraging strong computer skills to streamline processes and improve service.
Overview
7
7
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
06.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Supported team in managing accounts and maintaining accurate customer records.
- Delivered accurate information after thorough understanding of company policies.
- Handled challenging customer situations professionally, achieving first-call resolution success.
Equipment Associate
United Rentals
06.2022 - 04.2025
- Enhanced customer satisfaction by assisting with equipment selection and applications.
- Streamlined inventory processes, improving operational efficiency through team collaboration.
- Established strong customer relationships via effective communication and prompt service.
Intern
Citizens National Bank
10.2018 - 11.2018
- Ensured dataset accuracy through rigorous data validation and cleanup processes.
- Transformed raw datasets into usable formats via pre-processing and normalization.
- Controlled data uploads, verifying successful imports and maintaining data quality.
Education
High School Diploma -
Clayton-Bradley Academy
Maryville, TN06-2021
Skills
- Customer services
- Data entry skills
- Calm and professional under pressure
- Computer skills
- Effective communication
- Phone etiquette
Timeline
Customer Advocate
Safelite Auto Glass
06.2025 - Current
Equipment Associate
United Rentals
06.2022 - 04.2025
Intern
Citizens National Bank
10.2018 - 11.2018
High School Diploma -
Clayton-Bradley Academy