Mayci Mason
Knoxville
Summary
Dynamic professional with a proven track record at the Helen Ross McNabb Center, excelling in client relationship management and behavioral support. Skilled in safety policies and procedures, I fostered a collaborative environment, empowering team members and enhancing resident independence. Committed to effective communication and conflict resolution, driving positive outcomes in diverse settings.
Residential specialist with proven ability to manage and enhance residential environments. Skilled in conflict resolution, tenant relations, and property maintenance. Strong emphasis on team collaboration and achieving results. Reliable, adaptable, and communicative with focus on delivering high-quality service and fostering positive living conditions.
Hands-on Residential Specialist promoting strong skills in reinforcing positive behavior, administering medication with accuracy and providing documentation on residents' progress. Remains calm and poised in stressful situations. Considered a valuable asset and committed to providing a high level of care and service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Specialist
Helen Ross Mcnabb Center
06.2025 - Current
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
Sales Associate
Buckle
10.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Leader
Helen Ross Mcnabb Center
10.2023 - 06.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Research Assistant Intern
East Tennessee State University
10.2022 - 05.2023
- Conducted thorough statistical analyses on collected data sets to derive meaningful conclusions from research findings.
- Contributed to the successful completion of research projects by collaborating effectively with team members.
- Streamlined data entry processes for increased efficiency and accuracy in results reporting.
- Managed laboratory inventory effectively, reducing waste and optimizing resource usage.
TRIO Student Support Tutor
East Tennessee State University
08.2021 - 05.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Education
Masters of Education - Mental Health Counseling
Lincoln Memorial University
Harrogate, TN07-2025
Bachelor of Science - Psychology
East Tennessee State University
Johnson City, TN05-2023
Bachelor of Science - Criminal Justice
East Tennessee State University
Johnson City, TN05-2023
Skills
- Property inspections
- Safety policies and procedures
- Written and verbal communication
- Medication administration
- Interpersonal and written communication
- Issue resolution
- Event planning
- Safe transporting
- Behavioral support and management
- Individual treatment plan supervision
- Client relationship management
- Activity planning
Certification
- Assist Training - June 2025
- HWC Trainer - April 2025
Languages
English
Native or Bilingual
Timeline
Residential Specialist
Helen Ross Mcnabb Center
06.2025 - Current
Team Leader
Helen Ross Mcnabb Center
10.2023 - 06.2025
Research Assistant Intern
East Tennessee State University
10.2022 - 05.2023
TRIO Student Support Tutor
East Tennessee State University
08.2021 - 05.2023
Sales Associate
Buckle
10.2018 - Current
Masters of Education - Mental Health Counseling
Lincoln Memorial University
Bachelor of Science - Psychology
East Tennessee State University
Bachelor of Science - Criminal Justice
East Tennessee State University
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