McKalie Wood
Knoxville
Summary
Motivated individual with extensive experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Customer Sales Support Representative - Outside
Pilot Travel Centers, LLC
09.2021 - Current
- Provide support for customers whose fleet size is greater than 60 vehicles by developing customer relationships over the phone, email and with in-person market visits
- Oversee ~500 customer accounts, between 4 outside sales reps, actively fueling ~18million gallons
- Collaborate with various departments to create and execute deal letters, identify business opportunities and submit credit reviews, account audits and fraud claims
- Learn and frequently use multiple sales systems to investigate, track, and correct customers' issues
- Perform administrative functions for customers and outside sales team
Plan Implementation Specialist
TAG Resources, LLC
01.2020 - 09.2021
- Provides retirement plan expertise in the areas of plan installation, notices and service agreements
- Manages timeline for all plan installations, conversions and notices
- Facilitates initial Implementation Planning call with all parties and ongoing weekly communications
- Manages business relationships with RK, Plan Sponsor and FA to ensure effective plan installation.
Account Representative
Vanderbilt Mortgage and Finance, Inc
01.2017 - 01.2018
- Managed portfolio of accounts through telephone negotiations with customers
- Achieved monthly collection goals by monitoring and decreasing the number of past due accounts
- Communicated professionally with customers concerning their outstanding balances and made acceptable payment arrangements
- Analyzed debt to income information from customers to set up payment plans
- Demonstrated problem solving skills to influence loss mitigation
- Planed, scheduled and executed daily workload between phone calls, field chases and legal notices in a timely manner.
Leasing Consultant
Metropolitan Apartments
01.2016 - 01.2017
- Sold property’s products and services to prospects
- Present through knowledge of lease terms, specifications and community policies
- Assisted property manager with social media posting and outside marketing
- Developed and maintain first class customer service relationships with residents and prospects
- Responsible for generating more than $400,000 in revenue within an eight-month period.
Customer Service Representative
Lange Animal Hospital
01.2011 - 01.2016
- Scheduled appointments/Provided patient care
- Maintain client database/updated vaccine records
- Invoice clients/received/reconciled payments
- Promote and inform clients on all Merial products.
Director’s Assistant
The Pink Bride
01.2013 - 01.2015
- Performed daily office functions such as data entry, filing, organizing, answering phones
- Coordinated bridal show logistics/onsite set up
- Created venue contacts database
- Maintained bridal show inventory
- Assisted with bridal show production
- Coordinated mail outs to vendors.
Customer Service Representative
Fort Sanders Health & Fitness Center
01.2008 - 01.2012
- Resolved customer service-related issues
- Managed program enrollment/money transactions
- Recorded/place monies in appropriate accounts
- Provided programs update information to customers.
Education
Bachelor of Arts - Business Management/HR
Tennessee Wesleyan University
12.2015
Associates of Applied Science - Business Management
Pellissippi State Community College
05.2014
Skills
- Customer Relationship building and Management
- Business Development
- Complaint Resolution
- Customer Needs Assessment
- Organizational Skills
Timeline
Customer Sales Support Representative - Outside
Pilot Travel Centers, LLC
09.2021 - Current
Plan Implementation Specialist
TAG Resources, LLC
01.2020 - 09.2021
Account Representative
Vanderbilt Mortgage and Finance, Inc
01.2017 - 01.2018
Leasing Consultant
Metropolitan Apartments
01.2016 - 01.2017
Director’s Assistant
The Pink Bride
01.2013 - 01.2015
Customer Service Representative
Lange Animal Hospital
01.2011 - 01.2016
Customer Service Representative
Fort Sanders Health & Fitness Center
01.2008 - 01.2012
Bachelor of Arts - Business Management/HR
Tennessee Wesleyan University
Associates of Applied Science - Business Management
Pellissippi State Community College
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