McKenna Lamons
Chattanooga
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Sales Coordinator/Receptionist
AMA Spa at The Edwin Hotel
Chattanooga
02.2025 - Current
- Coordinated scheduling and appointments for spa services, enhancing client satisfaction and service efficiency.
- Managed inventory of spa products and supplies, ensuring consistent availability to meet customer demand.
- Assisted in developing promotional materials for marketing campaigns, supporting management in attracting new clients.
Sales Coordinator/Receptionist
Spa Blu
Chattanooga
04.2022 - 01.2026
- Coordinated scheduling and appointments for spa services, enhancing client experience and service delivery.
- Managed laundry and cleaning tasks for spa operations, ensuring a pristine environment for clients.
- Coordinated scheduling and appointments for spa services and treatments.
- Managed inventory of spa products and supplies for daily operations.
- Assisted in training new staff on customer service protocols and procedures.
Volunteer Work
Happy Horse Play Farm LLC.
Trenton
07.2014 - 07.2021
- Assisting in equine activities for students with special needs, exercising horses, barn labor, horse grooming.
Marketing Manager
The Woodhouse Spas Corporation
Chattanooga
09.2019 - 03.2020
- Engaged with local companies, hotels, and programs for cross-promoting and new guest activity.
- Developed marketing strategies to enhance brand visibility and customer engagement.
General Manager
The Woodhouse Spas Corporation
Chattanooga
10.2018 - 03.2020
- Oversaw daily spa operations and performance in an upscale setting
- Oversaw front and back of house staff, facility maintenance, and helped develop weekly and monthly budgets.
- Led hiring, training, and employee scheduling to enhance team readiness and service quality
Asst. General Manager
The Woodhouse Spas Corporation
Chattanooga
03.2017 - 10.2018
- Coordinated with regional manager to assign managerial responsibilities, ensuring efficient task distribution.
Coordinator
The Woodhouse Spas Corporation
Chattanooga
01.2015 - 03.2017
- Managed appointment bookings using scheduling software efficiently.
- Coordinated daily operations for spa services and staff schedules.
Equine Manager
Private Dressage Facility
Ooltewah
09.2013 - 01.2015
- Managed daily operations of equine care and training programs, providing optimal care and development of horses.
Education
BA - English Literature & Writing, Criminal Justice
The University of Tennessee-Chattanooga
Skills
- Sales development
- Customer engagement and support
- Sales techniques
- Marketing strategy
- Appointment scheduling
- Inventory management
- Team leadership
- Staff training
- Attention to detail
- Relationship building
Volunteer Experience
Happy Horse Play Farm LLC., Trenton, GA, 07/2014, 07/2021, Assisting in equine activities for students with special needs, Exercising horses, Barn labor, Horse grooming
Timeline
Sales Coordinator/Receptionist
AMA Spa at The Edwin Hotel
02.2025 - Current
Sales Coordinator/Receptionist
Spa Blu
04.2022 - 01.2026
Marketing Manager
The Woodhouse Spas Corporation
09.2019 - 03.2020
General Manager
The Woodhouse Spas Corporation
10.2018 - 03.2020
Asst. General Manager
The Woodhouse Spas Corporation
03.2017 - 10.2018
Coordinator
The Woodhouse Spas Corporation
01.2015 - 03.2017
Volunteer Work
Happy Horse Play Farm LLC.
07.2014 - 07.2021
Equine Manager
Private Dressage Facility
09.2013 - 01.2015
BA - English Literature & Writing, Criminal Justice
The University of Tennessee-Chattanooga