McKenzie Goodman
Cleveland
Summary
Dedicated and reliable aspiring healthcare professional committed to enhancing patient care. Maintains clinical environments with efficiency and collaborates effectively with team members to optimize workflows. Strong interpersonal skills ensure a compassionate approach to patient interactions and adherence to confidentiality standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Center For Sports Medicine & Orthopaedics
Chattanooga
08.2025 - Current
- Maintained accurate patient records and updated medical histories to support effective patient care.
- Ensured cleanliness and organization of clinical areas and equipment.
- Collaborated with team members to streamline clinic workflows, improving overall operational efficiency.
- Assisted physicians in patient care by taking vital signs and preparing patients for examinations.
- Adhered to HIPAA regulations to safeguard confidential patient information.
- Supported MRI technicians by preparing patients for imaging procedures.
- Explained MRI procedures to patients, fostering comfort and understanding to enhance their experience.
Lead Sales Manager
Palmetto Moon
10.2023 - 02.2025
- Directed daily store operations to maximize sales performance and efficiency.
- Ensured exceptional customer service, enhancing customer satisfaction and loyalty.
- Developed promotional displays that increased product visibility and attracted customers.
- Mentored new sales associates on product knowledge and customer service techniques.
- Implemented strategies that drove sales growth and improved overall performance.
Receptionist
ETSU University Testing Services
Johnson City
08.2023 - 05.2024
- Maintained secure test environment to minimize academic dishonesty.
- Assisted students with testing inquiries and appointment scheduling.
- Directed phone inquiries to appropriate staff members for efficient response.
Assistant Teacher
Discovery Point
05.2023 - 09.2023
- Supervised classrooms of up to 16 children in ages ranging from 6 weeks-1 year during mealtimes, naptimes, arrival, dismissal, and diaper changes.
- Developed trust and rapport with the children while helping them reach cognitive and developmental milestones.
- Executed structured lesson plans to guide children's learning experiences effectively.
Education
Bachelor of Science - Health Sciences
East Tennessee State University
Johnson City, TN05-2025
Certified Phlebotomy Technician Program -
Academy of Allied Health Careers
Chattanooga, TN07-2023
Skills
- Patient care
- CPR
- Phlebotomy
- Suture removal
- Medical terminology
- Adaptability
- Interpersonal skills
- Leadership
Certification
• Certified Phlebotomy Technician, 07/2023, NHA
• BLS (Basic Life Support) Provider, 08/2025, American Heart Association
• Nursing Assistant (inactive), 06/21, Tennessee Nurse Aide Registry
• BLS (Basic Life Support) Provider, 08/2025, American Heart Association
• Nursing Assistant (inactive), 06/21, Tennessee Nurse Aide Registry
Timeline
Medical Assistant
Center For Sports Medicine & Orthopaedics
08.2025 - Current
Lead Sales Manager
Palmetto Moon
10.2023 - 02.2025
Receptionist
ETSU University Testing Services
08.2023 - 05.2024
Assistant Teacher
Discovery Point
05.2023 - 09.2023
Bachelor of Science - Health Sciences
East Tennessee State University
Certified Phlebotomy Technician Program -
Academy of Allied Health Careers