I love to spend time with my child, fiance and of course the dog we're all just one big family We love to spend time with our friends and have dinner with them and play games with each other I love to do exotic things and there is so much on my bucket list to do however my fiance is too much of a wimp to do sometimes so if you know anyone who is interested let me know and lets go!
Mckenzie Keith
Etowah
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Walgreen's Pharmacy in optimizing workflows and enhancing patient care. Skilled in problem-solving and maintaining HIPAA compliance, I successfully implemented improvements that reduced wait times and increased operational efficiency. Committed to delivering exceptional service and fostering team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
06.2024 - Current
- Processed prescriptions accurately using pharmacy management software.
- Assisted pharmacists in preparing medications and ensuring compliance with safety regulations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained cleanliness and organization in work areas to support efficient pharmacy operations.
- Implemented workflow improvements that enhanced efficiency during peak hours and reduced wait times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Representative
Food City
09.2021 - 02.2024
- Assisted customers with inquiries and complaints, ensuring prompt resolution and satisfaction.
- Navigated customer service software to track interactions and follow up on outstanding issues.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Provided product information and support, enhancing customer knowledge and confidence in purchasing decisions.
- Trained new employees on best practices for customer interaction and company policies.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Veterinary/Agricultural Science
Mcminn Central High School
Etowah05-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Point of sale systems proficiency
- Cash register operations
- Certified pharmacy technician (cpht)
- Patient profile setup
- FDA and HIPAA compliance
Certification
- CPhT - Certified Pharmacy Technician
City of Soddy Daisy Mayor's Award
All my teachers at my school noticed that even though I was sick all the time and was getting admitted into the hospital all the time whenever I returned back to school I was still the happiest and healthiest kid that I could be and I maintained my grades if not better than before. I grew up taking care of myself during the day becoming my personal nurse and now I'm the healthiest I've ever been in my entire life.
Interests
Timeline
Pharmacy Technician
Walgreen's Pharmacy
06.2024 - Current
Customer Service Representative
Food City
09.2021 - 02.2024
Veterinary/Agricultural Science
Mcminn Central High School
Similar Profiles
Erin Nicole ToneyErin Nicole Toney
Pharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care PharmacyPharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care Pharmacy
Isabella DiazIsabella Diaz
Pharmacy Operations Manager at Walgreen's PharmacyPharmacy Operations Manager at Walgreen's Pharmacy
Mya AlleyneMya Alleyne
Pharmacy Technician at Walgreen's PharmacyPharmacy Technician at Walgreen's Pharmacy
MARY SARPONGMARY SARPONG
Pharmacy Technician (Licensed) at Walgreen's PharmacyPharmacy Technician (Licensed) at Walgreen's Pharmacy
James FuquaJames Fuqua
Assembly Line Production Worker at VolkswagenAssembly Line Production Worker at Volkswagen