Mckenzie Smith
Lawrenceburg
Summary
Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training.
Overview
4
4
years of professional experience
Work History
Life Insurance Underwriter
Farm Bureau Insurance
08.2023 - 02.2025
- Analyzed financial documents and medical histories to ensure compliance with company policies.
- Developed underwriting guidelines that enhanced operational efficiency and reduced processing time.
- Mentored junior underwriters, fostering knowledge sharing and improving team performance.
- Conducted training sessions on regulatory changes and best practices in underwriting processes.
- Implemented risk assessment models that improved decision-making accuracy across underwriting teams.
- Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data.
- Reduced claim costs by conducting thorough evaluations of potential policyholders'' insurability risks.
- Delivered consistent results within designated authority levels by accurately assessing applicant insurability risks according to company guidelines.
- Balanced competing priorities in a fast-paced environment to efficiently process applications while maintaining strict adherence to strict quality control standards.
Key Carrier/Coordinator
HomeGoods
02.2021 - 07.2024
- Led daily store operations, ensuring compliance with company policies and safety protocols.
- Coordinated merchandise displays to optimize visual appeal and increase sales potential.
- Mentored junior staff, fostering a collaborative work environment and improving team performance.
- Developed training materials for onboarding new employees, enhancing their integration into the team.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction scores.
- Analyzed sales trends to inform product placement decisions and drive revenue growth.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
Education
High school diploma -
Hampshire Unit School
Hampshire, TN05.2022
Skills
- Cashiering (2 years)
- Cleaning Experience
- Retail Sales (2 years)
- Sales (2 years)
- Merchandising (2 years)
- Retail management (2 years)
- Supervising experience (2 years)
- Underwriting
- Customer service (5 years)
- Loss prevention strategies
- Promotional planning
- Workplace safety
- Training and mentoring
- Staff training and development
- Team building
- Cash handling accuracy
- Daily reporting
- Loss prevention
Timeline
Life Insurance Underwriter
Farm Bureau Insurance
08.2023 - 02.2025
Key Carrier/Coordinator
HomeGoods
02.2021 - 07.2024
High school diploma -
Hampshire Unit School
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