Mechele Lee
Sevierville
Summary
Hospitality is my passion, I take great pride in my guests experience I will thrive to make guests have the most unforgettable memories and Experience. I believe that it’s not just about where the guests is lodging but it’s about the complete experience and that is where I play a vital role In accomplishing that goal.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Night Audit/Front desk
The Hampton Inn
01.2023 - 12.2024
- Running End of day reports
- Processing all the Market sales
- Dispatching credit cards
- Helping with end of day tasks (Stocking, cleaning, laundry)
- Preparing welcome packets
- As well as the check in/out
- Helping with preparing breakfast until the attendant arrives
Reservations Specialist/Inspector
PARKSIDE CABIN RENTALS
01.2021 - 05.2022
- Check-in/Out
- Collecting balances
- Making Reservations
- Processing work orders
- Calling all guests to make sure that their stay is going well
- Following through on all guest requests
- Following through on guests special requests
- And many other duties that needed taking care of
Reservations Specialist
Cabins USA
08.2013 - 10.2019
- Selling the Cabin experience
- Making Welcome packets
- Call center setting and chat reservations
- Processing all work orders
- Dispatch work orders as well as housekeeping
- Many different duties as needed
Front Desk Clerk
Baymont Inn and Suites
01.2010 - 08.2012
- Payment Posting
- Customer service
- Check in
- Check out
- Balancing night audit paperwork
- Keeping common areas tidy
Front Desk/Night Audit
Holiday Inn Suites
01.2010 - 08.2012
- Check in
- Check out
- Customer service
- Multi-line phones
- Collection of balances
- Liaison between Guest and the staff
Education
Associate Of Applied Business - Hospitality Administration And Management
Roane State Community College
Harriman, TN05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
I have over 18 5 star reviews in the past years
Where the guest mentioned my name in the review
Certification
Computer systems certified in IHG properties
I have my cpr and first aid
Communication Specialist certification
Timeline
Night Audit/Front desk
The Hampton Inn
01.2023 - 12.2024
Reservations Specialist/Inspector
PARKSIDE CABIN RENTALS
01.2021 - 05.2022
Reservations Specialist
Cabins USA
08.2013 - 10.2019
Front Desk Clerk
Baymont Inn and Suites
01.2010 - 08.2012
Front Desk/Night Audit
Holiday Inn Suites
01.2010 - 08.2012
Associate Of Applied Business - Hospitality Administration And Management
Roane State Community College
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