Meenakshi Priyadharshini M
Sr.Production Support Engineer
Chennai
Summary
Professional in production support with strong track record in troubleshooting, system maintenance, and incident resolution. Known for collaborative approach, adaptability, and delivering reliable solutions under tight deadlines. Dependable team member with results-driven mindset and knack for problem-solving in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Senior Associate
Cognizant Technologies
05.2016 - 08.2023
- Managed application support and production issues on order fulfillment, inventory management, return management, and sourcing modules.
- Managed the ServiceNow ticketing system support queue to support research requests, reports, and configuration updates.
- Workaround management: Created and managed workarounds, removing them once a permanent fix had been initiated.
- Responsible for researching, replicating, performing root cause analysis, and providing feedback on product issues reported by the clients and customers within the SLA time frame.
- Analyzed application logs, thread dumps, and stack traces in relation to core code and all external services, to file appropriate bug reports to the Engineering team.
- Worked closely with multiple engineering teams to find the RCA for the production support issues.
- Supported several product launch and sale events.
- Quantified the impacted base for any particular issue, and performed clean-up on the production database to mitigate the impacts of production issues.
- Regularly wrote and updated scripts in Linux/Unix, Java, and have used various tools for setting up monitoring and alerting.
- Identify, develop, and execute many individual automation plans in order to reduce manual intervention on repetitive tasks.
- Proficient in writing complex SQL queries as per the client's various report requests.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Mentored the team on technical support issues in the following areas: order management, inventory management, and return management.
Education
Bachelor of Engineering - ECE
Mepco Schlenk Engineering College
05-2016
Skills
Incident management using ServiceNow and JIRA
System monitoring expertise using Splunk and Grafana
Effective issue resolution skills
Application support for Java microservices
Experienced in utilizing IBM Sterling for order processing
Experience with Kafka
Data retrieval using SQL
Core Java development skills
Disclaimer
I hereby declare that the information given herewith is true to the best of my knowledge.
Personal Information
- Date of Birth: 05/09/95
- Gender: Female
Timeline
Senior Associate
Cognizant Technologies
05.2016 - 08.2023
Bachelor of Engineering - ECE
Mepco Schlenk Engineering College
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