Meena Kumari Mudduluru

Experienced IT professional with 6+ years of diverse experience in roles such as Software Engineer, Operations Analyst, ServiceNow Developer and Admin, and Web Developer. Skilled in application administration, technical support, and high-level customer support for remote clients. Proven track record as an Operations Tech Lead and Problem Management Lead for Optical applications. Strong expertise in ServiceNow, including creating and working on Business Rules, Script Includes, Client Scripts, UI Policies, UI Pages, Events, Notifications, and Surveys. Proficient in leveraging the IT Service Management framework for Incident, Problem, Change, Service Catalogs, and Service Requests. Extensive knowledge in creating ServiceNow Reports, Dashboards, and Data visualizations. Experienced in developing web applications using HTML, JavaScript, CSS, and Linux shell scripting for automation and system administration. Skilled in Batch Processing using Spring Batch Framework and Swagger API for REST API documentation. Highly organized with a focus on creating and maintaining support documentation of in-house knowledge and procedures. Strong collaboration skills with Engineering and Product teams to troubleshoot ongoing issues and inform future development. Well-versed in monitoring applications using Splunk & Grafana. Familiar with Scrumban methodology and experienced with JIRA methodology. Adept at personalizing and creating Forms and Fields in ServiceNow. Passionate, articulate, goal-oriented professional with a successful background in Requirement Gathering, Technical Documentation, Software Validation, Software release, and experienced Software Developer in ServiceNow. Proficient in programming languages/technologies such as JavaScript, HTML/HTML5, CSS/CSS3, R Script, Java, C++, C++. Excellent team player with strong communication skills and leadership qualities. Fast learner proficient in an array of scripting languages and multimedia Web tools.