Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Meenakumari V

Chennai

Summary

Strong skilled ITIL professional with superior work ethic and client satisfaction record. Widely and deeply knowledgeable in all aspects of ITIL management and coordination. Reliable team player focused on achieving collective goals and adapting to evolving challenges.

Overview

12
12
years of professional experience

Work History

Consultant

Infrasoft Technologies
09.2021 - 03.2023
  • Review change requests for completeness and accuracy.
  • Evaluating resistance in adopting the change at the user, process, and technology level.
    Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
    Authorize minor change requests and coordinate with the Change
  • Schedule and organize regular CAB meetings to review and assess change requests.
    • Ensure all change requests are documented and submitted with complete information for CAB review.
  • Facilitate CAB discussions, ensuring a thorough evaluation of change impacts, risks, and readiness.
    • Document CAB decisions and communicate outcomes to relevant stakeholders.

Client Technical Support Associate

NTT DATA Formerly Dell Services
12.2015 - 08.2017
  • Creation of change request based on client request.
  • communicate status and acts as central communication point.
  • Communicate the impact of change to all relevant teams to avoid conflicts.
  • co-rdinate with change approvers to get it approved on time.
  • Takes the ownership to move change request forward to next phase
  • Track changes to closure and documenting any failed change via post implementation review.


Problem Manager

Wipro Technologies CDC 5 SEZ
09.2011 - 12.2015
  • creation of problem tickets based on alerts.
  • Developed and maintained a knowledge base of known issues, contributing to quicker diagnosis and resolution of reported problems.
  • Acted as an escalation point for unresolved incidents, ensuring timely intervention and resolution of critical issues.
  • Reduced incident recurrence rates through root cause analysis.
  • Ability to get right support team for permanent closure of ticket.
  • Participated in SDR call and MIS review.

Education

Bachelor of Science - Computer Science Engineering

P.B.college of Engineering
Chennai
05-2011

Daniel Thomas Mat.Hr.sec
Chennai
05-2007

Daniel Thomas Mat.hr.sec School
Chennai
05-2005

Skills

  • ITIL v3 foundationCertified
  • Service Now
  • MS Office (Excel, PowerPoint, Word)
  • Strong written and verbal communication

Additional Information

Date of Birth: Nov 20th 1989

Languages Known:english,Tamil,Hindi

Timeline

Consultant

Infrasoft Technologies
09.2021 - 03.2023

Client Technical Support Associate

NTT DATA Formerly Dell Services
12.2015 - 08.2017

Problem Manager

Wipro Technologies CDC 5 SEZ
09.2011 - 12.2015

Bachelor of Science - Computer Science Engineering

P.B.college of Engineering

Daniel Thomas Mat.Hr.sec

Daniel Thomas Mat.hr.sec School

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Meenakumari V