Megan Adamson
Murfreesboro
Summary
Experienced and results-driven Director of Admission and Admissions Coordinator with a strong background in behavioral health services. Proven ability to lead and manage admissions teams, streamline intake processes, and ensure timely, compassionate, and compliant patient onboarding. Skilled in collaborating with clinical and administrative staff to assess patient needs, verify insurance, and coordinate smooth transitions into treatment. Adept at using data to improve performance metrics, enhance patient experience, and drive program growth. Dedicated to maintaining high ethical standards and supporting individuals and families through the first step of their recovery journey.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Admissions
Evoraa Holdings LLC
03.2025 - Current
- Oversees all operations and strategic direction of the admissions call center
- Ensures ethical, regulatory, and privacy compliance (HIPAA, state guidelines)
- Provides leadership alignment between Admissions, Clinical, Finance, and Business Development departments
- Approves insurance coverage and financial agreements for prospective admissions
- Liaison between facility executives and the admissions department, representing admissions priorities, capacity, and performance
- Receives and facilitates all incoming referrals from Business Development, partner providers, or marketing channels
- Assigns referrals to Senior Admissions Coordinators
- Maintains oversight of referral follow-up and conversion pipeline
- Handles escalated or sensitive client situations and complex admission decisions
- Directly supports and develops Senior Admissions Coordinators and Admission Coordinators by:
- Providing mentorship, performance guidance, and oversight on case handling
- Reviewing documentation and offering coaching on complex or high-impact cases
- Leading training and development at the senior level
- Establishes and monitors performance targets and KPIs across the admissions team
- Creates individualized KPI structures based on each coordinator’s strengths and growth areas
- Holds monthly one-on-one performance meetings with each Admissions Coordinator
- Conducts quarterly progress overviews for each Coordinator to support development and accountability
- Tracks and analyzes key call performance metrics, including conversion rates, call response time, duration, and outcomes
- Collaborates with Marketing on PPC/SEO quality, assessing lead quality, search trends, and the effectiveness of marketing-generated inquiries
- Creates SOP's for admissions staff
Senior Admissions Specialist
Evoraa Healthcare
03.2023 - Current
- Act as high-level mentors to Admissions Coordinators
- Assigned as the first point of contact for incoming referrals once delegated by the Director
- Manage complex cases, special populations, or clinically sensitive calls
- Work closely with the Director on high-urgency referral needs
- Help new staff by offering peer support, ride-along, and practical case walkthroughs
- Responds timely to referring partners, business development representatives and prospective clients
- Collaborates with the Director of Admissions on the appropriateness of potential clients
- Accurately relay individual cost for potential clients
- Educate prospective clients and families about Evoraa programs and levels of care, with extensive knowledge of what each program provides
- When not working referral cases, expectations are to act as an Admissions Coordinator, working digital cases, following their alumni and other follow-up schedules
- Document all client interactions accurately in the CRM/EMR
- Follow all implemented call center SOPs if applicable to the Senior role.
- Exceed a monthly admission rate or 30+
Admissions Coordinator
Apex Recovery Rehab
12.2023 - 05.2024
- Work directly with businesses development and referral sources to ensure the potential client gets the placement they need. Assess and qualify the potential clients appropriateness for treatment. Understanding insurances and presenting that information to the potential client. Collecting cost for treatment. Multitasking and prioritizing many aspects of admissions while staying very organized and paying attention to every detail. Always putting patient care first.
Admissions Specialist
Promises Behavioral Health
12.2021 - 12.2023
- As an admissions specialist I am expected to meet monthly and quarterly goals based on performance. Take inbound calls and qualify them for treatment. I work with referral sources to place clients in one of our 6 facilities as well as provide referral resources. I handle many different cases at once and leave detailed notes as the case progresses. I am also trained in crisis management as I receive crisis calls often. I verify insurance and explain the insurance information to the clients. Keep communication with all of our facilities about bed availability, appropriateness of the potential client, scheduling admission times and financial status. Receive incoming fax records for potential clients, qualifying those for appropriateness and communicating with the facilities that send the records.
Outreach Coordinator
Nashville Treatment Solutions
09.2020 - 07.2021
- My job included building relationships with other business development reps for other treatment centers that were beneficial for a working back and forth referral relationship. Answering our treatment center phone line to help navigate potential clients to either Nashville Treatment Solutions or a treatment center better fit for the specific client and their needs. Doing research on therapist, hospitals and other treatment centers in the area as well as out of state to see if building a relationship would be beneficial. Giving tours of Nashville Treatment Solutions as well as touring other facilities.
Behavior Technician
Recovery Unplugged
05.2020 - 09.2020
- My job included preforming intakes on clients, searching their belongings, finding the whereabouts of clients every 15 minutes, observing and reporting clients daily behaviors and mood, cleaning and sanitizing clients rooms, bathrooms and living spaces, writing a daily report on the entire census of clients, running 12 step meetings, processing groups and activities for clients.
Behavioral Technician
Tulip Hill Recovery
11.2019 - 05.2020
- I am the second shift female tech. My jobs include but are not limited to, taking clients to meeting, holding house meetings, observing and reporting a clients taking their medications, giving drug tests to clients, completing new client intakes, searching belongings and housing, blocking clients wanting to leave, being a support system and an open ear to clients in need.
Education
High school diploma -
Riverdale High School
Murfreesboro, TN06.2011
Skills
- Account relationship development
- Experienced in medical terminology usage
- Microsoft Office
- Creation of standard operating procedures
- Team leadership experience
- Collaborative Problem-solving
- Compliance monitoring
- Cross-functional teamwork
- Planning and coordination
- Problem-solving abilities
- Proficient in CRM systems (Salesforce, Dazos, Monday)
- Proficient in EMR systems
- Extensive customer service experience
- Behavioral health support
- Powerpoint
- Sales proficiency
- Experienced in software utilization
- Conducting interviews
- Insurance eligibility verification
- Experience in staff supervision
- Advanced organizational skills
- Strategic business development
Certification
- Driver's License
- September 2019 to September 2028
Languages
English
Native or Bilingual
Timeline
Director of Admissions
Evoraa Holdings LLC
03.2025 - Current
Admissions Coordinator
Apex Recovery Rehab
12.2023 - 05.2024
Senior Admissions Specialist
Evoraa Healthcare
03.2023 - Current
Admissions Specialist
Promises Behavioral Health
12.2021 - 12.2023
Outreach Coordinator
Nashville Treatment Solutions
09.2020 - 07.2021
Behavior Technician
Recovery Unplugged
05.2020 - 09.2020
Behavioral Technician
Tulip Hill Recovery
11.2019 - 05.2020
High school diploma -
Riverdale High School
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