Megan Craig
Hendersonville,TN
Summary
Reliable and Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Enthusiastic Key Holder eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Buff City Soap.
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Buff City Soap
10.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Key Holder
Buff City Soap
04.2022 - 10.2022
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Streamlined opening and closing procedures as integral member of store staff.
- Mentored new sales associates to contribute to store's positive culture.
- Operated POS system to total purchases and receive and process cash and credit payments.
- Completed store opening and closing procedures.
- Broke down boxes and disposed of trash.
- Rotated stock according to dates and protocols.
Front End Coordinator
Marshalls Department Store
02.2022 - 04.2022
- Took over cash register duties during busy periods to keep customers lines moving.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Coached and mentored newly hired employees on front-end operational and customer service work.
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues and greeting visitors.
- Trained over 5 new sales employees on return processes and closely monitored work to optimize productivity
Sales Coordinator
Marshalls Department Store
06.2021 - 02.2022
- Fostered relationships with customers to expand customer base and retain business.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Developed and implemented new sales strategies to update product lines.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Sales Associate
Marshalls Department Store
12.2019 - 06.2021
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products, and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Connected with customers using consultative and relationship-driven techniques.
- Replaced and adjusted signs to reflect different products and promotional prices.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN05.2019
Skills
- Flexible Schedule
- Teamwork and Collaboration
- Merchandising
- Customer Service
- Merchandising Knowledge
- Outgoing Personality
- Listening Skills
- Friendly and Outgoing
- Team Leadership
- Inventory Control
- Point of Sale Systems
- Promotional Events
- Product Promotion
Timeline
Assistant Store Manager
Buff City Soap
10.2022 - Current
Key Holder
Buff City Soap
04.2022 - 10.2022
Front End Coordinator
Marshalls Department Store
02.2022 - 04.2022
Sales Coordinator
Marshalls Department Store
06.2021 - 02.2022
Sales Associate
Marshalls Department Store
12.2019 - 06.2021
High School Diploma -
Hendersonville High School
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