Megan Daly
Bartlett,TN
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction. Excelled in team leadership and strategic planning, achieving significant business growth. Skilled in problem resolution and project management, fostering teamwork and collaboration. Demonstrated expertise in computer skills and staff management, securing high-value accounts and expanding client bases.
Overview
5
5
years of professional experience
Work History
Manager
Salon Service Group
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Business Development Specialist
Barnes & Noble
03.2021 - 01.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
Sales Associate
Spencer's Gifts
09.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Education
Associate of General Studies - Psychology
College of Central Florida
Ocala, FL05.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Project Management
- Expectation setting
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Problem Resolution
Timeline
Manager
Salon Service Group
01.2023 - Current
Business Development Specialist
Barnes & Noble
03.2021 - 01.2023
Sales Associate
Spencer's Gifts
09.2019 - 05.2021
Associate of General Studies - Psychology
College of Central Florida
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