Megan Gines
Oliver Springs
Summary
Dedicated and reliable professional with strong communication, time management, and computer skills. Detail-oriented and driven by a passion for leveraging analytical and problem-solving abilities to achieve organizational goals. Committed to delivering high-quality results while maintaining a focus on efficiency and collaboration. Eager to contribute to team success through innovative solutions and a proactive approach.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Oak Ridge Gastroenterology Associates
05.2024 - Current
- Used Revenue Cycle to schedule appointments, also used NextGen and Power Chart for patient records.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Research Analyst
Appalachian Underwriters
03.2021 - 02.2024
- Executed projects demonstrating good understanding of research analysis techniques and applications.
- Assessed customer and employee satisfaction.
- Assisted agents with reinstating policies that had canceled with state guidelines for reinstating.
- Worked alongside insurance carriers to solve policy issues.
Customer Service Representative
Appalachian Underwriters
06.2021 - 03.2022
- Assist agents with directing phone calls to appropriate departments.
- Assist agents with billing questions and process payments.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints promptly and efficiently.
Cashier/Customer Service
Marathon Gas Station
06.2007 - 04.2021
- Open or close store depending on shift working.
- Greet customers with friendly demeanor.
- Cash handling and closing day reports and matching report to money.
- Safe deposits.
Manager
Subway Sandwich Shop
08.2018 - 05.2019
- Open store.
- Check all food in date and make sure in Subway compliance.
- Scheduling employees of 10+ Money handling.
- Safe deposits.
- Daily reports and matching money.
- Passing health inspections and Subway inspections as well.
- Maintain friendly demeanor in a high stress environment.
Education
CCMA -
Covenant Catalyst Student
High School Diploma - undefined
Sunbright School
Sunbright, TN01-2005
High School Diploma - undefined
Oak Ridge High School
Oak Ridge, TN01-2005
Skills
- Cash Handling
- Cashiering
- Cleaning Experience
- Food Preparation
- Food Service
- Kitchen Experience
- Food Production
- Customer Service
- Food Safety
- POS
- Merchandising
- Communication
- Quantitative Research
- Critical Thinking
- Time Management
- Problem Solving
- Attention to Detail
- Client Relationship Management
- Microsoft Office
- Computer Proficiency
- Insurance verifying
- Patient greeting
- Check-in coordination
- Electronic health records
- Patient confidentiality
- Verbal and written communication
- Appointment scheduling
- Phone etiquette
- HIPAA compliance
Timeline
Patient Service Representative
Oak Ridge Gastroenterology Associates
05.2024 - Current
Customer Service Representative
Appalachian Underwriters
06.2021 - 03.2022
Research Analyst
Appalachian Underwriters
03.2021 - 02.2024
Manager
Subway Sandwich Shop
08.2018 - 05.2019
Cashier/Customer Service
Marathon Gas Station
06.2007 - 04.2021
High School Diploma - undefined
Sunbright School
High School Diploma - undefined
Oak Ridge High School
CCMA -
Covenant Catalyst Student