MEGAN JONES GRANGER
GALLATIN,TN
Summary
Registered Nurse with extensive experience in telephone triage and clinical assessment, serving as a key liaison between patients and providers across OB/GYN and pediatric care settings. Highly skilled in evaluating symptoms, determining acuity, and coordinating timely interventions in collaboration with multidisciplinary teams. Known for strong clinical judgment, clear communication, and meticulous documentation to support continuity of care, optimize patient outcomes, and reduce unnecessary emergency department utilization. Well-prepared to support complex and chronically ill patients through proactive monitoring and coordinated care planning.
Overview
1
1
Certification
7
7
years of professional experience
Work History
OBGYN TELEPHONE TRIAGE NURSE
Diana Health
Nashville, TN
10.2024 - Current
- Serve as first point of clinical contact for OB/GYN patients via phone and patient portal
- Manage 30-50 incoming phone calls daily to assist in triaging patients appropriately.
- Assess patient symptoms, determine urgency of care, and provide appropriate guidance
- Collaborate closely with providers to establish and communicate plans of care
- Coordinate referrals, diagnostic orders, and follow-up appointments
- Communicate lab results to patients and ensure accurate, timely documentation
- Managed complex symptom assessments remotely, prioritizing high-risk patients to accelerate interventions and prevent unnecessary ED visits.
TELEPHONE TRIAGE NURSE
Pediatric Associates of Franklin
Franklin, TN
07.2019 - 09.2023
- Provided patient centered quality care to children and their families.
- Followed written medical protocols to determine the urgency of care needed.
- Provided medical advice on various pediatric illnesses/conditions.
- Communicated with multiple Physicians regarding patient’s care.
- Documented telephone conversation, as well as the medical advice stated.
- Filed telephone notes in the appropriate patient’s chart.
- Assessed non-urgent walk-in patients in the clinic.
PRN Registered Nurse
Claurendale at Indian Lake
Hendersonville, TN
03.2026 - Current
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported significant changes to healthcare team.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Deliver comprehensive nursing care to memory care patients
- Administer oral medication in accordance with physician orders
- Document patient assessments, interventions, and outcomes per facility protocol
- Obtain and enter provider orders accurately into MAR
Education
Associate of Science in Nursing (ASN) - undefined
Wallace Community College
Dothan, AL05.2019
Bachelor of Science - Human Development and Family Studies/Child Life
Auburn University
Auburn, AL12.2016
Skills
- Patient Education
- Healthcare Documentation
- Symptom Management
- Patient Advocacy
- Excellent skills in triage
Certification
- BASIC LIFE SUPPORT CERTIFIED
- American Heart Association
ADDITIONAL INFORMATION
- LICENSURE/CERTIFICATION
- Tennessee RN license number 238603- June 2019
Timeline
PRN Registered Nurse
Claurendale at Indian Lake
03.2026 - Current
OBGYN TELEPHONE TRIAGE NURSE
Diana Health
10.2024 - Current
TELEPHONE TRIAGE NURSE
Pediatric Associates of Franklin
07.2019 - 09.2023
Bachelor of Science - Human Development and Family Studies/Child Life
Auburn University
Associate of Science in Nursing (ASN) - undefined
Wallace Community College