Megan McKinney
Elizabethton
Summary
Dynamic professional with a proven track record at Avery County Department of Social Services, excelling in client assessments and compliance. Skilled in Microsoft Excel and effective communication, I foster positive relationships and mentor staff, ensuring high-quality service delivery and efficient workflow management. Committed to enhancing customer satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
House Cleaner
On The Ball Cleaning LLC
03.2025 - Current
- Learned and applied effective cleaning techniques to maintain high hygiene standards.
- Adapted quickly to diverse cleaning environments, demonstrating flexibility in approaches based on client needs.
- Communicated effectively with clients to understand specific preferences and address any concerns promptly.
- Executed daily cleaning tasks, ensuring high standards of cleanliness and organization in client homes.
Income Maintenance Leadworker III
Avery County Department of Social Services
03.2020 - 07.2025
- Assessed client eligibility for Medicaid for Assisted Living Facilities, ensuring compliance with regulatory guidelines.
- Processed payments between state/county to facilities for beneficiaries.
- Communicated effectively between facilities and beneficiaries to ensure all needs were met.
- Promoted positive relationships with community partners by maintaining professional communication at all times.
- Mentored new staff on case management procedures and best practices for client interaction.
- Made referrals to appropriate services.
- Efficiently used computer and windows systems to gather all information and to share between all parties.
Office Assistant
Grassy Creek Hardware
01.2019 - 03.2020
- Coordinated daily office operations, ensuring smooth workflow and efficient scheduling.
- Managed correspondence and communication with clients, enhancing customer relations and response times.
- Developed filing system that improved document retrieval efficiency and reduced processing time.
- Assisted in budget tracking and expense reporting, contributing to accurate financial management.
General Associate
Switzerland Inn
02.2012 - 02.2016
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and presentation.
- Delivered exceptional customer service in high-pressure environments.
- Trained junior staff on service protocols and menu knowledge.
- Monitored inventory levels and communicated needs to management promptly.
Education
High School Diploma -
Greensboro College Middle College
Greensboro, NCAssociate of Science - Horticulture Science
Mayland Community College
Spruce Pine, NC05-2016
Skills
- Customer service
- Microsoft outlook, word, and Excel
- Quality assurance
- Time management
- Training and mentoring
- Complaint resolution
- Effective workflow management
- Data collection and organization
- Effective multitasking
Timeline
House Cleaner
On The Ball Cleaning LLC
03.2025 - Current
Income Maintenance Leadworker III
Avery County Department of Social Services
03.2020 - 07.2025
Office Assistant
Grassy Creek Hardware
01.2019 - 03.2020
General Associate
Switzerland Inn
02.2012 - 02.2016
High School Diploma -
Greensboro College Middle College
Associate of Science - Horticulture Science
Mayland Community College
Similar Profiles
Allan BallAllan Ball
Sole Trader at ,Allan Ball (Alby's Brick Cleaning)Sole Trader at ,Allan Ball (Alby's Brick Cleaning)
Jo MannJo Mann
Subcontractor at On the Ball CleaningSubcontractor at On the Ball Cleaning
Norman DeCarishNorman DeCarish
Electro-Mechanical Technician at Florida Can Manufacturing, LLC/ Ball CorporationElectro-Mechanical Technician at Florida Can Manufacturing, LLC/ Ball Corporation
Aubrey ColeAubrey Cole
Front Desk Receptionist at Center for Academic AchievementFront Desk Receptionist at Center for Academic Achievement
William BrizardWilliam Brizard
Class A CDL Truck Driver at A Duie PyleClass A CDL Truck Driver at A Duie Pyle