Summary
Overview
Work History
Education
Skills
Timeline
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Megan Smith

Shelbyville,TN

Summary

Professional with strong background in optometry support, equipped to enhance patient care and streamline clinical operations. Proven ability to perform diagnostic tests, manage patient records, and assist with procedures. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, attention to detail, and excellent communication skills.

Overview

2026
2026
years of professional experience

Work History

Optometric Technician

Eye Care Center Associates
08.2018 - Current
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.

Pharmacy Technician

Bedford Drug
2016 - 2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Coordinated verification and filling of more than 40 daily prescriptions in high-volume pharmacy environment.

Operations Receptionist

Entersource
2011 - 2016
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Managed multiple properties with HughesNet and DirecTv including residential and hotels.

Education

High School Diploma -

Shelbyville Central Highschool
Shelbyville, TN
05.2009

Skills

  • Visual field testing
  • Appointment scheduling
  • Retinal photography
  • Glaucoma screening
  • Payment collection
  • Paperwork management
  • Appointment setting
  • Patient recordkeeping
  • Insurance preauthorization

Timeline

Optometric Technician

Eye Care Center Associates
08.2018 - Current

Pharmacy Technician

Bedford Drug
2016 - 2018

Operations Receptionist

Entersource
2011 - 2016

High School Diploma -

Shelbyville Central Highschool

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Megan Smith