- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
- Regularly practice mindfulness and meditation for overall wellness
Megan Foytik
Burns
Summary
Accomplished Retail Manager with a proven track record at Graceworks Ministries, enhancing customer satisfaction and exceeding sales goals through effective leadership and customer service excellence. Skilled in store operations and team training, I foster teamwork and collaboration, driving process improvements and achieving significant business objectives.
Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Manager
Graceworks Ministries
10.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Assistant Manager
Graceworks Ministires
09.2021 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Retail Assistant Manager
Goodwill
08.2019 - 09.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
Lead Sales Associate
Goodwill
07.2018 - 08.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
Waitress Supervisor
Big Toms Diner
04.2016 - 08.2017
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Supervised food presentation and plating to enhance visual appeal.
Education
Auburndale High School
Auburndale, FL05-2006
Skills
- Customer service
- Store operations
- Complaint resolution
- Team Training
- Budget planning
- Team training and development
- Leadership development
- Process and procedure development
- Staff recruitment
- Store process development
- Customer relations
- Relationship building
- Goal setting
- Teamwork and collaboration
- Effective leader
Certification
- CPR/AED Certification
Interests
Timeline
Retail Manager
Graceworks Ministries
10.2022 - Current
Retail Assistant Manager
Graceworks Ministires
09.2021 - Current
Retail Assistant Manager
Goodwill
08.2019 - 09.2021
Lead Sales Associate
Goodwill
07.2018 - 08.2019
Waitress Supervisor
Big Toms Diner
04.2016 - 08.2017
Auburndale High School
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