Mehak Talwar
Memphis,TN
Overview
5
5
years of professional experience
Work History
COE – Business Process Team Intern
International Paper
06.2024 - Current
- Assist in documenting process workflows, gathering requirements, and conducting gap analyses
- Support the design and implementation of process improvement initiatives, including data collection, analysis, and solution testing
- Provide feedback from reports to buyers, field operations, suppliers, and management
Global Supply Chain Intern
International Paper
12.2023 - 05.2024
- Working in the functional areas of purchasing, logistics, support, and transportation
- Data collection, and process improvement projects
- Design and prepare reports to communicate insights and findings effectively
MLGW Associate
UMRF Ventures
10.2023 - 12.2023
- Investigate and resolve discrepancies in billing statements
- Collaborate with cross-functional teams to identify opportunities for process improvements and contribute ideas for enhancing the overall billing support experience
- Ensure the accuracy of customer data in billing systems, including meter readings, consumption data, and account details, to uphold the integrity of billing processes
Customer Service Agent
Amazon
03.2020 - 11.2021
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Business Administration - Finance
University of Memphis
Memphis, TN01.2024
Associate of Science - General Studies
Dyersburg State Community College
Dyersburg, TN01.2022
Skills
- Billing and coding
- Expense Management
- CRM database
- Project Management
- Customer Relationship Management
- Excel
Timeline
COE – Business Process Team Intern
International Paper
06.2024 - Current
Global Supply Chain Intern
International Paper
12.2023 - 05.2024
MLGW Associate
UMRF Ventures
10.2023 - 12.2023
Customer Service Agent
Amazon
03.2020 - 11.2021
Associate of Science - General Studies
Dyersburg State Community College
Bachelor of Business Administration - Finance
University of Memphis
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