Mehak Talwar
Memphis,TN
Overview
5
5
years of professional experience
Work History
COE – Business Process Team Intern
International Paper
06.2024 - Current
- Assist in documenting process workflows, gathering requirements, and conducting gap analyses
- Support the design and implementation of process improvement initiatives, including data collection, analysis, and solution testing
- Provide feedback from reports to buyers, field operations, suppliers, and management
Global Supply Chain Intern
International Paper
12.2023 - 05.2024
- Working in the functional areas of purchasing, logistics, support, and transportation
- Data collection, and process improvement projects
- Design and prepare reports to communicate insights and findings effectively
MLGW Associate
UMRF Ventures
10.2023 - 12.2023
- Investigate and resolve discrepancies in billing statements
- Collaborate with cross-functional teams to identify opportunities for process improvements and contribute ideas for enhancing the overall billing support experience
- Ensure the accuracy of customer data in billing systems, including meter readings, consumption data, and account details, to uphold the integrity of billing processes
Customer Service Agent
Amazon
03.2020 - 11.2021
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Business Administration - Finance
University of Memphis
Memphis, TN01.2024
Associate of Science - General Studies
Dyersburg State Community College
Dyersburg, TN01.2022
Skills
- Billing and coding
- Expense Management
- CRM database
- Project Management
- Customer Relationship Management
- Excel
Timeline
COE – Business Process Team Intern
International Paper
06.2024 - Current
Global Supply Chain Intern
International Paper
12.2023 - 05.2024
MLGW Associate
UMRF Ventures
10.2023 - 12.2023
Customer Service Agent
Amazon
03.2020 - 11.2021
Associate of Science - General Studies
Dyersburg State Community College
Bachelor of Business Administration - Finance
University of Memphis
Similar Profiles
FRANK KURIAKOSE KANNANGANAMALILFRANK KURIAKOSE KANNANGANAMALIL
Senior Officer - Accounts and Finance at Andhra Paper Limited (Formerly International Paper APPM Limited)Senior Officer - Accounts and Finance at Andhra Paper Limited (Formerly International Paper APPM Limited)
Randy Perez SanchezRandy Perez Sanchez
Maintenance Crew Member at International PaperMaintenance Crew Member at International Paper
Princeton TerryPrinceton Terry
Production Technician at International PaperProduction Technician at International Paper