Overview
Work History
Education
Skills
Timeline
Generic

Mehak Talwar

Memphis,TN

Overview

5
5
years of professional experience

Work History

COE – Business Process Team Intern

International Paper
Memphis, USA
06.2024 - Current
  • Assist in documenting process workflows, gathering requirements, and conducting gap analyses
  • Support the design and implementation of process improvement initiatives, including data collection, analysis, and solution testing
  • Provide feedback from reports to buyers, field operations, suppliers, and management

Global Supply Chain Intern

International Paper
Memphis, USA
12.2023 - 05.2024
  • Working in the functional areas of purchasing, logistics, support, and transportation
  • Data collection, and process improvement projects
  • Design and prepare reports to communicate insights and findings effectively

MLGW Associate

UMRF Ventures
Memphis, USA
10.2023 - 12.2023
  • Investigate and resolve discrepancies in billing statements
  • Collaborate with cross-functional teams to identify opportunities for process improvements and contribute ideas for enhancing the overall billing support experience
  • Ensure the accuracy of customer data in billing systems, including meter readings, consumption data, and account details, to uphold the integrity of billing processes

Customer Service Agent

Amazon
New Delhi, India
03.2020 - 11.2021
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor of Business Administration - Finance

University of Memphis
Memphis, TN
01.2024

Associate of Science - General Studies

Dyersburg State Community College
Dyersburg, TN
01.2022

Skills

  • Billing and coding
  • Expense Management
  • CRM database
  • Project Management
  • Customer Relationship Management
  • Excel

Timeline

COE – Business Process Team Intern

International Paper
06.2024 - Current

Global Supply Chain Intern

International Paper
12.2023 - 05.2024

MLGW Associate

UMRF Ventures
10.2023 - 12.2023

Customer Service Agent

Amazon
03.2020 - 11.2021

Associate of Science - General Studies

Dyersburg State Community College

Bachelor of Business Administration - Finance

University of Memphis
Mehak Talwar