Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mehdi Moussa

Mehdi Moussa

Manager
Sousse

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Manager Director

Tasty Zaytoon Restaurant
01.2024 - Current
  • Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
  • Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
  • Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
  • Increased revenue through strategic business development initiatives and strong client relationships.
  • Negotiated contracts with vendors, securing favorable terms that reduced overall costs.

Sales Manager

Granite Smoke Shop
01.2023 - 12.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Host Manager

Byrsa Bistrot Restaurant
01.2022 - 12.2022
  • Managed inventory control systems, reducing waste and controlling costs within the restaurant budget.
  • Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
  • Improved customer satisfaction by efficiently managing reservations and seating arrangements.
  • Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.

Sales Representative Manager

Moussa Establishment
01.2018 - 12.2021
  • Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
  • Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.
  • Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
  • Retained key accounts through proactive relationship management and addressing customer concerns promptly.

Education

Certificate - Media Arts

ESAD
Tunis
04.2001 -

High School Diploma -

Highschool 14 January
Sousse
04.2001 -

Skills

Customer service

Complaint resolution

Customer relationship management (CRM)

Problem-solving

Service delivery optimization

Time management

Staff management

Quality assurance

Customer relations

Customer focused

Customer retention

Timeline

Manager Director

Tasty Zaytoon Restaurant
01.2024 - Current

Sales Manager

Granite Smoke Shop
01.2023 - 12.2023

Host Manager

Byrsa Bistrot Restaurant
01.2022 - 12.2022

Sales Representative Manager

Moussa Establishment
01.2018 - 12.2021

Certificate - Media Arts

ESAD
04.2001 -

High School Diploma -

Highschool 14 January
04.2001 -

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