MEHUL VAISHYA
Germantown
Summary
Data-driven, metrics-oriented Operations Manager with 20+ years of cross-industry leadership driving operational excellence, supply chain optimization, and large-scale team development. Proven track record in high-pressure, fast-paced environments managing multi-location food logistics, international aviation workflows, and cross-functional corporate operations. Expert at executing labor scheduling, mitigating safety risks, and leveraging analytical problem-solving to optimize productivity while protecting customer delivery promises. Deeply committed to cultivating a culture of high safety standards, continuous process improvement, and mentoring both hourly and salaried talent.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Something Desi LLC - STEAK ESCAPE
Memphis
10.2024 - Current
- Operations & Workflows: Direct daily end-to-end food service, logistical, and retail shift operations across a mobile food truck and multiple established brick-and-mortar restaurant facilities.
- Analytical Problem Solving: Audited shift workflow bottlenecks and re-engineered employee scheduling, driving a 25% increase in total sales volume while executing strict cost controls.
- Team Leadership: Lead, mentor, and motivate a cross-functional team of 10+ hourly and supervisor-level personnel; establish key performance metrics to ensure service and operational excellence.
- Supply Chain & Quality: Oversee localized supply chain operations, inventory control, and capacity management; renegotiated vendor contracts to prevent material waste and eliminate stock shortages.
- Safety Compliance: Enforce stringent local, state, and federal health and safety regulations; manage regular facility and equipment audits to guarantee 100% safe, compliant, and sanitary environments.
Assistant Manager
IIT Bombay & Washington University in St. Louis
Mumbai
04.2023 - 01.2024
- Milestone & Pipeline Management: Managed the end-to-end operational and documentation pipelines for multi-discipline executive leadership programs, rigorously tracking timelines and metrics.
- Process Improvement: Standardized corporate interaction workflows and consumer FAQs, reducing process friction, maximizing value capture, and improving recommendation accuracy.
- Cross-Functional Communication: Partnered with support teams and global corporate stakeholders to scale program reach and execute strategic milestones across diverse organizational structures.
Sr. Learning & Development Advisor
ERUDITUS Executive Education
Mumbai
11.2020 - 03.2023
- Global Operational Delivery: Managed the execution of customized educational programs across multiple international regions (India, Singapore, Dubai, Europe, UK, and US) in partnership with top-tier business schools.
- Project Management: Coordinated across global time zones and international support teams to deliver complex, multi-million dollar learning interventions for senior corporate executives.
Manager - Sales
WhiteHat Jr
Mumbai
06.2020 - 11.2020
- Metrics & Performance: Managed high-volume daily targets within a fast-paced, competitive, and performance-driven environment, consistently meeting and exceeding metric thresholds.
- Data-Driven Feedback: Collected, summarized, and analyzed qualitative consumer trend data, providing actionable feedback to product development teams to drive iterative upgrades.
Inflight Services Facilitator / Cabin Manager
Jet Airways Pvt Ltd
Mumbai
05.2006 - 06.2019
- Workforce Enablement: Led the planning, delivery, and compliance tracking of complex training and onboarding programs for hundreds of front-line cabin crew members, focusing strictly on safety standards and operational procedures.
- Shift Operations: Directed multi-variable shift workforces on international flights, keeping large teams engaged, motivated, and focused on maintaining extreme safety and quality standards during high-pressure, 12+ hour shifts.
- Regulatory Audits: Conducted real-time quality and compliance audits on thousands of personnel, ensuring 100% adherence to strict domestic and international civil aviation safety frameworks (DGCA).
- Analytical Reporting: Collected and analyzed daily performance logs, administrative data, sales contributions, and attendance trends to compile actionable progress reports for the executive management team.
- Performance Targets: Formulated shift-specific performance plans and led post-shift data briefings to isolate operational bottlenecks, optimize workflows, and maintain customer satisfaction promises.
- Tools & Systems Maintenance: Partnered with technical support teams to continuously update and maintain digital portals and training modules, ensuring rapid adaptation to shifting regulatory standards.
Senior Customer Service & Sales Associate
WNS
Mumbai
02.2005 - 03.2006
- Customer Obsession: Managed real-time logistics and high-volume reservation queues for Travelocity; executed analytical problem-solving to resolve complex tier-3 customer disputes and escalations.
- Data Tracking: Compiled daily team reservation records and quality metrics to assist operations leadership in tracking department performance goals.
- Recognition: Awarded "Star Performer" for outstanding customer service metrics and performance quality.
Customer Service & Sales Associate
Wipro Spectramind
Mumbai
03.2003 - 09.2004
- Subject Matter Expert (SME): Selected as a process SME during operational scale-up phases, supporting and auditing new agents during their high-pressure production and training workflows.
- Quality Scorecards: Collaborated directly with Team Leads to design and implement performance data scorecards and quality frameworks across the business unit.
Education
Post Graduate Diploma in Management (PGDM) - E-Commerce
Welingkar's Institute of Management Development & Research
Bachelor of Science (B.Sc.) - Mathematics
CMJ University
Skills
- End-to-End Logistics
- Process Mapping
- Shift Planning
- Capacity Load Balancing
- Performance Management
- Mentoring Frontline Talent
- Labor Scheduling
- Cross-Functional Alignment
- Trend Analysis
- Performance Metrics
- Quality Assurance
- Continuous Improvement
- Strict Protocol Enforcement
- Workplace Safety Audits
- Risk Mitigation
- SOP Design
Certification
- Mastering Sales, Kellogg School of Management, Northwestern University
- Train The Trainer Programme, Etihad Airways
Languages
- Hindi (Fluent)
- Marathi (Fluent)
- Gujarati (Fluent)
- English (Fluent)
Websites
Timeline
Business Operations Manager
Something Desi LLC - STEAK ESCAPE
10.2024 - Current
Assistant Manager
IIT Bombay & Washington University in St. Louis
04.2023 - 01.2024
Sr. Learning & Development Advisor
ERUDITUS Executive Education
11.2020 - 03.2023
Manager - Sales
WhiteHat Jr
06.2020 - 11.2020
Inflight Services Facilitator / Cabin Manager
Jet Airways Pvt Ltd
05.2006 - 06.2019
Senior Customer Service & Sales Associate
WNS
02.2005 - 03.2006
Customer Service & Sales Associate
Wipro Spectramind
03.2003 - 09.2004
Post Graduate Diploma in Management (PGDM) - E-Commerce
Welingkar's Institute of Management Development & Research
Bachelor of Science (B.Sc.) - Mathematics
CMJ University