Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Green

Hixson

Summary

Dynamic Licensed Insurance Agent with proven success at GoHealth, consistently exceeding sales targets through expert insurance product knowledge and exceptional client relationship management. Adept at leveraging persuasive communication and critical thinking to deliver tailored solutions, enhancing client satisfaction and loyalty. Proficient in call center operations and Microsoft Excel for efficient account management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

GoHealth
06.2024 - 05.2025
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

Licensed Insurance Agent

HPOne
09.2021 - 01.2024
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.

Retention Specialist

AT&T
09.2019 - 01.2021
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.

Direct Support Professional

Orange Grove Center
04.2013 - 09.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted disabled clients to support independence and well-being.

Education

Graduate Certificate -

Academy of Radio And TV Broadcasting
Huntington Beach, CA

GED -

Chattanooga State Community College
Chattanooga, TN

Skills

  • Expertise in insurance sales strategies
  • Goal oriented approach
  • Client service
  • Customer service
  • Insurance product expertise
  • Client relationship management
  • Client account management
  • Active listening
  • Critical thinking
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing

Certification

  • Licensed Life and health Insurance Agent - 5 Years

Timeline

Licensed Insurance Agent

GoHealth
06.2024 - 05.2025

Licensed Insurance Agent

HPOne
09.2021 - 01.2024

Retention Specialist

AT&T
09.2019 - 01.2021

Direct Support Professional

Orange Grove Center
04.2013 - 09.2019

Graduate Certificate -

Academy of Radio And TV Broadcasting

GED -

Chattanooga State Community College

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Melanie Green